Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Sooraj S

Sooraj S

Thiruvananthapuram

Summary

Dynamic IT Support Engineer with extensive experience at UST Global, excelling in troubleshooting and resolving complex hardware and software issues. Proficient in Active Directory management and asset coordination, I deliver exceptional end-user support while fostering collaboration within teams. Committed to enhancing operational efficiency and driving technology solutions.

Overview

7
7
years of professional experience

Work History

IT Support Engineer

UST Global
Thiruvananthapuram
12.2024 - Current
  • Maintaining daily and weekly IT reports, like health checkups of IT assets, warranty logged details, and other trackers.
  • Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
  • Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Coordinating with vendors to fix the IT assets.
  • Managing asset movements and allocations.
  • Managed AD, MECM, and Intune for the configuration and maintenance of users and asset groups.
  • Managed tickets based on SLA (ServiceNow).

IT Supervisor

NSEIT Ltd
Thiruvananthapuram
07.2019 - 12.2024
  • Worked as IT Supervisor at NSEIT Ltd
  • Responsible for troubleshooting, diagnosing, and resolving hardware, software, and network system problems
  • Configuring and testing networking software, computer hardware, and operating systems
  • Providing remote support and conferring with other network users about solving existing system problems.
  • Managing Asset Details like Asset register, Asset Movement and Local asset purchasing and maintaining records.
  • Completed software and system updates within deadlines to maintain efficient, productive service provisions.

System Administrator

Trinity Technologies
Thiruvananthapuram
01.2018 - 01.2019
  • Worked as a System Administrator at Trinity Technologies
  • Responsible for maintaining and administering computer networks and related computing environments
  • Troubleshooting, diagnosing, and resolving hardware, software, and network problems
  • Replacing faulty network hardware components when required
  • Monitoring network performance and conferring with network users about solving existing system problems
  • Configuring and testing networking software, computer hardware, and operating system software.

Education

Diploma in Computer Engineering -

Govt Polytechnic College Nedumangadu, Thiruvananthapuram

Plus Two -

GHSS Thattathumala, Thiruvananthapuram

SSLC -

GHSS Thattathumala, Thiruvananthapuram
01.2012

Skills

  • Google workspace and Office 365
  • Hardware, software and basic Network support
  • IT system diagnosis and troubleshooting
  • TeamViewer, AnyDesk, Microsoft Teams, Accops HySecure, and RDP for remote support
  • Application support
  • End-user support
  • Strong knowledge of Windows OS and troubleshooting techniques
  • Active Directory management

Personal Information

  • Date of birth: 08/13/96
  • Gender: Male
  • Languages : Malayalam, English, Tamil, Hindi

Timeline

IT Support Engineer

UST Global
12.2024 - Current

IT Supervisor

NSEIT Ltd
07.2019 - 12.2024

System Administrator

Trinity Technologies
01.2018 - 01.2019

Diploma in Computer Engineering -

Govt Polytechnic College Nedumangadu, Thiruvananthapuram

Plus Two -

GHSS Thattathumala, Thiruvananthapuram

SSLC -

GHSS Thattathumala, Thiruvananthapuram

Similar Profiles

CREATE PROFILE
Sooraj S