Sooraj S

Key Responsibilities & Focus Areas:

• Lead end-to-end channel data operations for the Americas (AMS) & EMEA regions, managing sales and inventory data reporting from HP’s Channel partners via EDI, API, manual, and email-based submissions to a 3rd party platform.
• Ensure data quality and compliance by enforcing validation rules and HP-defined governance standards, supporting accurate insights for sales performance and partner incentive calculations.
• Drive strategic transformation initiatives aligned with the 100-day plan, quarterly business priorities, and digital automation objectives across HP’s sales operations portfolio.
• Act as a Channel Data Operations lead for partner compensation and financial claims, managing the lifecycle from data ingestion and validation to rebate calculation and payout under HP’s Partner Performance Incentives (PPI) and special pricing programs.
• Collaborate cross-functionally with teams in Renew Strategy, Business Architecture, CX Impact, and WW Ops to align operational objectives with business outcomes and partner experience goals.
• Manage partner onboarding, organizational announcements, performance tracking, and KPI governance across data operations and claims.
• Champion continuous improvement by streamlining processes, implementing automation, and enhancing real-time visibility into channel data quality and compensation outcomes.

Managerial Capabilities:

• Deliver consistent, actionable feedback while coaching a multicultural team to resolve operational challenges independently.
• Foster a high-trust, inclusive environment, supporting a culture of continuous learning, agility, and innovation.
• Apply HP Leadership Principles to drive engagement, team performance, and cross-regional collaboration.
• Utilize performance planning tools and development frameworks to support career growth and capability building across the team.

• Manage end-to-end operations for Channel Data Management (CDM) across both Front Office (FO) and Back Office (BO) functions, ensuring accurate, timely, and compliant data flow from HP’s commercial and retail partners.
• Successfully led a geographically dispersed team, overseeing performance management through regular 1:1s, mid-year, and year-end performance reviews to drive accountability and engagement.
• Spearheaded the transformation of CDM operations from legacy systems to 3rd party platform, ensuring a smooth transition and process stabilization.
• Oversaw the onboarding and operationalization of over 700 T2 Supplies partners and 2,100+ Amplify commercial and retail partners, driving partner enablement and data reporting accuracy.
• Delivered over 10 automation initiatives to streamline operations, including AI Bots (Python), RPA workflows, and mini BOTs to reduce manual effort and enhance processing speed and quality.
• Successfully transitioned the North America Retail CDM process from the US to India, including leading an on-site knowledge transfer initiative and setting up stable operations in Bangalore.
• Demonstrated visionary and decisive leadership, driving innovation and adoption of new operational procedures across the organization.
• Provided strong documentation and operational support for claims management and other compliance-related activities, aligning closely with HP's internal governance frameworks and partner engagement strategies.

• Company Overview: Hewlett Packard Inc.
• Lead a team, of 25 members, who were into invoice validation and payments processing in SAP LH1 module for the commercial and retail partners across EMEA region.
• Manage team and delivery of internal and external daily, weekly and monthly KPIs.
• To ensure achievement of targets / SLAs defined by the management by effective management of team members.
• Responsible for doing Root cause analysis for the refund and reject.
• Successfully transitioned EMEA Retail payments process from BEMA(Germany) to GBS.
• Identified dollar leakage on the DGF retail side and contributed $ 3.2 M$ saving for the Contra project.
• Simplified IC billing process executed during Month end closure.
• Monthly reconciliation of payments processed and reporting the same.
• Designated as process Subject Matter Expert (SME) and actively involved in Training the new employees.
• Lead SME for the Incentive management Org. - Ensure engagement from all, delegate tasks, recognize their contribution, help team members to address challenges.
• Help rollout new features/processes to the team, monitor adoption and be a central contact for any issues identified.
• Hewlett Packard Inc.

• Generating and validating the invoices EMEA partners.
• Posting payments in SAP LH1 instance.
• Vendor creation requests and updating the bank details in SAP.
• Working with bank operations team in case of any rejects or refunds of payment.
• Solving customers queries.