Sooraj S
Aviation Customer Service & Cabin Crew Professional
Alappuzha
Summary
Customer-focused and aviation-trained professional with experience in sales leadership, retail supervision, and hospitality environments. Strong communication skills with fluency in English and experience managing teams, resolving customer concerns, and ensuring service excellence. Certified in aviation and cabin emergency procedures with a passion for delivering exceptional passenger experience. Seeking a Customer Service or Cabin Crew position with Emirates Group.
Overview
7
7
years of professional experience
4
4
Certifications
6
6
Languages
Work History
Sales Team Leader
AISWARIYA WHEELS
05.2025 - 02.2026
- Enhanced sales performance through implementation of effective team training and coaching strategies.
- Guided junior team members to enhance skills and progress careers within company.
- Led high-performing sales team consistently exceeding set targets
- Facilitated weekly sales meetings to evaluate performance metrics and formulate action plans for continuous enhancement.
- Regularly acknowledged as a leading sales team head driving company success
SALES HEAD
DYNAMICS GROUP
05.2023 - 07.2024
- Led and supervised sales team to achieve revenue targets
- Managed customer relationships and ensured service satisfaction
- Resolved client complaints and handled escalations
- Implemented performance tracking and KPI monitoring
- Maintained professional communication with clients
MERCHANDISER
COLGATE
02.2021 - 07.2022
- Supervised merchandising team and managed operations
- Ensured proper inventory control and retail compliance
- Supported sales and marketing initiatives
- Maintained strong customer service standards
- Handled customer queries and provided solutions
ASSISTANT MANAGER
YAMAHA SHOWROOM
04.2019 - 01.2021
- Assisted in customer service operations and sales
- Ensured compliance with company procedures
- Handled documentation and audit planning
- Addressed customer concerns professionally
- Supported process improvements and quality control
Education
AVIATION AND HOSPITALITY MANAGMENT - undefined
VIMS AVIATION AND HOSPITALITY
kayamkulam, India07.2018
Skills
Customer Service Excellence
Passenger Assistance
Conflict Resolution
Team Collaboration
Cabin Safety Awareness
Emergency Procedures (A320 CEET)
Communication Skills
Multilingual Communication
Leadership & Supervision
Sales & Target Achievement
Complaint Handling
Microsoft Office
Certification
Diploma in airport management SIIDT
DECLARATION
I hereby declare that the information furnished above are true to the best of my knowledge and belief
Timeline
Sales Team Leader
AISWARIYA WHEELS
05.2025 - 02.2026
SALES HEAD
DYNAMICS GROUP
05.2023 - 07.2024
MERCHANDISER
COLGATE
02.2021 - 07.2022
ASSISTANT MANAGER
YAMAHA SHOWROOM
04.2019 - 01.2021
Diploma in airport management SIIDT
03-2018
Inflight training on Fokker friendship F-27-500 Aircraft (SCHOOL OF AERONAUTICS).
02-2018
Cabin Crew and hospitality training from Alroz Aviation PVT
02-2018
Certification of training A320 CEET (cabin emergency evacuation trainer).
02-2018
AVIATION AND HOSPITALITY MANAGMENT - undefined
VIMS AVIATION AND HOSPITALITY