SOORAJ S. THAMPY
Neyyattinkara
Summary
Dynamic and experienced Service Manager with over 15 years in the automotive service industry, specializing in customer service, warranty administration, floor management, and service marketing. Proven ability to lead cross-functional teams, enhance service operations, and drive customer satisfaction in high-volume service environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Manager
Popular Hyundai
01.2025 - Current
Service Manager
Popular Hyundai
11.2022 - 12.2024
Service Manager
Popular Hyundai
03.2019 - 10.2022
Service Manager
Popular Hyundai
11.2016 - 10.2019
Service Manager
Popular Hyundai
11.2019 - 02.2019
Service Engineer, Warranty Admin, Floor Incharge, Team Leader
Popular Hyundai
03.2013 - 10.2016
Bodyshop Advisor
Popular Hyundai
07.2011 - 02.2013
Service Promotion Executive
Popular Hyundai
02.2011 - 06.2011
CNC Operator
Texmo Industries
07.2010 - 12.2010
Education
B.E. - Mechanical Engineering
Anna University
Chennai, Tamil Nadu01.2010
Skills
- FLUENT IN Malayalam & English
- Supply procurement
- Relationship building
- Operational efficiency
- Productivity monitoring
- KPI monitoring
- Service quality management
- Workplace safety
- Team scheduling
- Maintenance planning
- Service order flow
- Financial controls
- Reporting and documentation
- Resource allocation
- Technical support
- Upselling
Certification
- Warranty Incharge Training, HSRTC, Chennai
- SM Level 1 Training, HCTC, Faridabad
- Participant – National Quality Conference by Hyundai, New Delhi, 08/01/13
- Participant – National Warranty & Quality Conference by Hyundai, New Delhi, 08/01/14
Hobbies and Interests
- Driving
- Photography
- Learning about music, science, and the environment
Timeline
Service Manager
Popular Hyundai
01.2025 - Current
Service Manager
Popular Hyundai
11.2022 - 12.2024
Service Manager
Popular Hyundai
11.2019 - 02.2019
Service Manager
Popular Hyundai
03.2019 - 10.2022
Service Manager
Popular Hyundai
11.2016 - 10.2019
Service Engineer, Warranty Admin, Floor Incharge, Team Leader
Popular Hyundai
03.2013 - 10.2016
Bodyshop Advisor
Popular Hyundai
07.2011 - 02.2013
Service Promotion Executive
Popular Hyundai
02.2011 - 06.2011
CNC Operator
Texmo Industries
07.2010 - 12.2010
B.E. - Mechanical Engineering
Anna University
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