Sooraj Sukumar
Thiruvananthapuram,TN
Summary
Dynamic and results-oriented professional with over 14 years of experience in office automation, project management, and liaison with government departments. Served as the key point of contact for various Government Organizations in implementing digital transformation projects, streamlining workflows, and enhancing operational efficiency. Skilled in managing cross-functional teams, implementing agile methodologies, and fostering high-performance environments. Proven expertise in mentoring teams, aligning roles with organizational goals, and driving innovative solutions to achieve measurable results.
Overview
15
15
years of professional experience
Work History
Lead Support Engineer & Project Manager
Ospyn Technologies
01.2011 - 12.2024
- Served as the Client Partner for deploying DDFS across various government institutions, including the State Directorate of Technical Education , 9 Eng colleges, 50 polytechnics, 2 Regional Directorates, & 40 technical schools, benefiting over 1,800 users which reduced workflow durations from months to days/hours
- Developed & managed master trainers across different departments
- Played key roles in DDFS automation implementations for Calicut University, Kerala University, and National Rural Health Mission (NRHM), significantly boosting operational efficiency
- Deployed I-Apps solutions for the Kerala Police & Central Jail, automating key processes such as GD entry, FIR file flow
- Enabled Election Webcasting for the 2015 Corp & Assembly Elections
- Designed & delivered training modules for DDFS workflows, conducting 1,000+ sessions & created 250+ master trainers, achieving a 98% satisfaction rate among participants
- Managed MIS reporting, bug resolution, & acted as Scrum Master, ensuring timely project delivery and adherence to standards
- Provided on-site technical support and troubleshooting, ensuring compliance with government requirements
- End to end Talent Supply Management for the DDFS project at the Directorate of Technical Education, Kerala
- Optimized team productivity by reassigning members based on individual strengths, resulting in enhanced quality and support
- Reduced project TAT from 2 months to 2 weeks by meticulous planning & execution
- Improved operational efficiency by 40% by workflow automation
- Reduced project delays by 20% by adopting agile practices and fostering a culture of continuous improvement
- Enhanced team performance by identifying and mentoring top-performing engineers, leading to a 15% increase in project efficiency
Support Engineer
Zyphix Technologies Pvt Ltd
01.2010 - 01.2011
- Collaborated with cross-functional teams to resolve complex technical problems.
- Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
- Improved system uptime with proactive maintenance and regular system checks.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
- Conducted training sessions for new support engineers, enhancing team skill levels.
Education
Bachelor of Computer Applications -
Bharathiar University
Coimbatore, Tamil Nadu 2009
Skills
- Project Management
- Cross-Functional Collaboration
- Change Management
- Process Optimization
- Leadership
- Team Management & Mentoring
- Training Module Creation
- Stakeholder Management
- Negotiations & Contract Management
- Pre-Sales
- Revenue Growth
- Data Analysis
- MIS Reporting
- MS Office Suite
- Advanced Excel
- Photoshop
- Google Analytics
- Google Ads
- Video Editing
- Creation
TOOLS
Projects
- DDFS - Digital Document Filing System (Use in Various Governemnt Organizations Across Kerala)
- I-Apps (Used in Kerala Police, Central Prisons)
- Ospyn Docs (Used in Canara Bank, Indian Bank)
- Election Web Casting (Used for Vaious Elections -Election Department)
- Jewels Man (A Jewelry Automation Software used in Jewelries)
Other Activities
- Directed Manwah, India's first big-budget music video released in 4 languages
- Directed a commercially successful feature film Routemap (2022)
- Acted in Some Films Going to be realeased
Timeline
Lead Support Engineer & Project Manager
Ospyn Technologies
01.2011 - 12.2024
Support Engineer
Zyphix Technologies Pvt Ltd
01.2010 - 01.2011
Bachelor of Computer Applications -
Bharathiar University
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