Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Sooraj Kumar T

Sooraj Kumar T

Bangalore

Summary

Dynamic and results-oriented professional with over 8 years of experience in sales and customer service. Specializes in both voice and non-voice processes. Demonstrates ability to drive revenue growth, lead teams, and optimize sales objectives and customer service delivery. Expertise in designing and implementing sales strategies based on market trends and customer feedback. Manages and mentors sales teams. Skilled in statistical analysis to identify growth opportunities and set performance goals. Adept at bridging the gap between customers and internal teams, ensuring alignment of customer needs with operational objectives. Recognized as 'Best Performer of the Year' and 'Lead of the Month' at Nobroker Technologies Pvt. Ltd., Bangalore, for consistently surpassing targets and contributing to an 11% profit increase within a month. Experienced in improving customer service metrics through innovative reporting and analytics. Strong leadership in hiring, training, and managing sales personnel to achieve peak performance. Dedicated to exceeding customer expectations and fostering a culture of continuous improvement. Motivated to bring this success-driven approach to the EdTech sector, with a history of penetrating new markets and expanding client bases.

Overview

13
13
years of professional experience

Work History

Senior Inside Sales Specialist

Simplilearn
11.2023 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Handled an average of 180 calls per day, driving customer engagement and converting leads, contributing to $11,0000 in annual revenue.
  • Increased sales revenue by efficiently managing a high volume of inbound leads and promptly responding to customer inquiries.
  • Facilitated smooth transactions by working closely with finance department to ensure accurate invoicing and timely payments from clients.
  • Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.

Unit Lead

Nobroker Technologies Pvt. Ltd.
05.2017 - 05.2023
  • Directing the team of 17 members and providing exceptional customer service
  • Actively engaged in the renting and sale of residential and commercial properties, developing strong client relationships to understand their property needs and preferences.
  • Managed a portfolio of listings, keeping clients updated on property availability, market conditions, and price adjustments.
  • Manifesting knowledge of company mission and goals; training employees and new hires in reaching objectives aligned with company core values
  • Supervising team members about the clear connection between revenue development and customer loyalty; coaching team members in customer service techniques, providing feedback and inspiration towards reaching sales goals and representing as an example of great customer service
  • Managing work delivered by the team and ensuring daily activities are met as per the deadline specified
  • Establishing open and professional relationships with team members to address and solve disagreements and problems quickly
  • Aided the team members in performance upgrading through regular instructions and performance observations

Senior E-service Associate

High Power Support Center Pvt. Ltd.
12.2014 - 05.2016
  • Improved customer satisfaction by efficiently addressing and resolving service-related issues in a timely manner.
  • Enhanced client retention rates through consistent delivery of high-quality service and proactive communication.
  • Managed approximately 120 emails and incoming calls per day from customers.'

Senior Customer Support Executive (Semi-Voice)

Serco Global Services
01.2013 - 06.2014
  • Served as an escalation point for challenging customer cases, applying advanced problem-solving skills to reach satisfactory resolutions.
  • Evaluated and processed an average of 3 complex loan redressal claims daily, managing verification through to fund transfer efficiently.
  • Conducted regular performance reviews for team members to identify areas of improvement and provide constructive feedback.

Customer Support Executive

Decatrend Technologies Ltd.
07.2011 - 11.2012
  • Handled up to 6 live chats simultaneously, maintaining the lowest average chat time, and managing approximately 350 chats daily to drive customer satisfaction and sales conversions.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Listened to customers' questions and concerns to provide answers or responses.

Education

B.B.A - Business Administration And Management

Bharathiar University
Coimbatore
10.2023

Skills

  • Strategic Planning
  • Business Process Enhancement
  • Customer Service Management
  • Service Levels Enhancement
  • Change Management
  • Service Quality Improvement
  • Strategic Training
  • Operational Training
  • Workforce Management
  • Revenue Growth
  • Sales expertise
  • Strategic Sales
  • Analytical thinking
  • Leadership
  • Customer Relationship Building
  • Objection handling

Accomplishments

  • Received the ‘Best Performer of the Year’ and ‘Lead of the Month’ awards at Nobroker Technologies Pvt. Ltd., Bangalore.
  • Awarded the Extra Miler Circle of Excellence at Simplilearn for exceeding performance expectations.
  • Achieved promotion to QC role within one year of joining Serco Global Services, Chennai.
  • Led a team of 10 members at High Power Support Center Pvt. Ltd., Bangalore.
  • Promoted to Mentor within one year of joining High Power Support Center Pvt. Ltd.

Languages

English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Advanced (C1)

Timeline

Senior Inside Sales Specialist

Simplilearn
11.2023 - Current

Unit Lead

Nobroker Technologies Pvt. Ltd.
05.2017 - 05.2023

Senior E-service Associate

High Power Support Center Pvt. Ltd.
12.2014 - 05.2016

Senior Customer Support Executive (Semi-Voice)

Serco Global Services
01.2013 - 06.2014

Customer Support Executive

Decatrend Technologies Ltd.
07.2011 - 11.2012

B.B.A - Business Administration And Management

Bharathiar University

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