SOORAJ NARAYANAN B
Branch Operations, Analyst, Project Management
CHENNAI
Summary
Insightful Senior Banking professional with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
27
27
years of professional experience
2
2
Certifications
Work History
Manager
Standard Chartered GBS Pvt Ltd
03.2023 - Current
- Team member in Keystone Project, core banking project delivery in HK.
- Travel to HK to assist Go-Live / Core Banking project delivery.
- Branch operations test cases design and conduct walkthrough with country.
- Test case execution and defect logging.
- Co-ordination in war room and blocker call on bugs with the stakeholders.
Associate Relationship Manager
Standard Chartered Bank
10.2019 - 03.2023
- Responsible to achieve Individual Monthly Target.
- Conduct and reporting of Monthly Branch Level Customer Service Meeting.
- Raise complaints and follow up for closure.
- Review of branch complaints on monthly basis.
Branch Operation Manager
Standard Chartered Bank
07.2010 - 09.2019
- Review of accounts that are gone in debit balance on daily basis.
- Reporting of periodical MIS and recon of Sundry and Suspense of Branch GL.
- Reporting of Large value cash transactions (MITRA committee) on fortnightly basis, further raise STR if any suspicion is noticed.
- Recon of unclaimed CASA, unclaimed CO and its reporting with RBI on monthly basis.
- Refer affluent clients for cross sell the SCB products.
Teller
Standard Chartered Bank
08.2005 - 06.2010
- Operated Teller functions independently in branch banking, ensuring accurate and efficient transactions.
- Supported BOM by preparing and delivering periodical reports.
- Referred affluent clients to cross-sell SCB products, enhancing customer relationships.
Senior Officer
Standard Chartered Bank (Erstwhile Scope International P Ltd - DBD)
04.2004 - 07.2005
Branch Accounts officer
Kerala Travels Interservice Ltd
11.1999 - 03.2004
Education
Bachelor of Commerce -
Kerala University
Thiruvananthapuram04-1995
Skills
- Operational oversight
- Collaborative team management
- Customer service
- Team leadership
- Time management
- Project management
- Service excellence
- Quality assurance
Accomplishments
- Best Associate Relationship Manager (ARM) in 2022 for high FX and Wealth Revenue.
- Best Branch Operations Manager (BOM) from 2010 to 2013 for Highest Individual and Team Performance Score Card.
Certification
CA Intermediate from ICAI
Interests
Cricket, Long Travel (Self-drive), Movies
Timeline
Manager
Standard Chartered GBS Pvt Ltd
03.2023 - Current
Associate Relationship Manager
Standard Chartered Bank
10.2019 - 03.2023
Branch Operation Manager
Standard Chartered Bank
07.2010 - 09.2019
Teller
Standard Chartered Bank
08.2005 - 06.2010
Senior Officer
Standard Chartered Bank (Erstwhile Scope International P Ltd - DBD)
04.2004 - 07.2005
Branch Accounts officer
Kerala Travels Interservice Ltd
11.1999 - 03.2004
CMA Intermediate from ICMAI (erstwhile ICWAI)
06-1999
CA Intermediate from ICAI
05-1999
Bachelor of Commerce -
Kerala University