I have over 10 + years of professional experience in multiple domain and currently working with Accenture as Banking operations analyst for an Australian Bank.
Overview
14
14
years of professional experience
Work History
Banking financial Analyst
Accenture
09.2024 - Current
Client – Bank of New zea land from – Sep 2024 to Till date
Client -National Bank of Australia – Sep 2021 to Sep 2024
4 years of experience in mortgage operations: Commercial lending & Retail lending
Validating all the documents for processing Home Loans to the customer which are generated with the help of Broker/Solicitor.
Reviewing Loan Documents and ensure data entered in Siebel is matching with the documents.
Understanding the complex loan structures and complex loan documentation to include large Syndicated transactions.
Setup Guarantors, facility, type of facility, repayment, maturity etc
Verifying all the loan documents of the borrower required to process the loan.
Analyzing the customer data from application to the documents
Requesting onshore team for the missing documents
Validation of the loan application and acceptance of the offer letters
Drawdown the Loan amount to the customer and completing the Loan process
Performing QA for the completed files
Allocating the files for the analyst to process the drawdown
Verifying the interest rates, terms and customer information into the banks system.
Ensure all necessary documents, approvals and agreements are accurate
Analyzing the transaction of loan disbursements, Loan payoff, pay down, fees, Late charges, Prepayments.
Analyzing and updating the Accrual and Repayment schedule of the borrower as per the requirements stated in loan agreement.
Handling the queries from both onshore and offshore regarding the drawdown files
Closing the existing liabilities (Home loans, Personal loans and Credit cards)
Additional responsibilities
Responsible for preparing EOD and SOD deck for the entire process
Being a SME Trained the new folks
Responding Quickly to quality control deficiency citing to correct any errors made in the booking by team
Prepared SOPs for internal training and knowledge purpose.
Maintaining the Trackers such as daily performance tracker and Pending tracker
Rolling out the process updates to the team.
Auditing Internal QC of the team to increase the quality of the team
Communicate status of Loan booking to the, line of business partners.
Manage a pipeline of pending loans and prioritize accordingly
GENERAL ACCOUNTING OPS ANALYST
Accenture
11.2015 - 10.2021
Analyzed both direct and indirect channel payments to ensure accuracy and prevent errors. Identified and resolved errors leading to local and national overpayments, whether originating from system issues or manual processes.
Processed Appeals tickets within the specified turnaround time (TAT). Conducted reconciliation of Appeals tickets using workforce management tools.
Assemble and review invoices to prepare them for payment processing.
Examine vendor files to identify any prior payments or outstanding invoices. Prepared biweekly QC reports and delivered them to the client.
Generated a comprehensive monthly summary and analysis report for Appeals payments for POC meetings
Performs end-to-end commission payroll processing as a dealer of Sprint Telecommunications
Create and Maintain database of Sales Compensation between commission
As an SME perform internal audit of Sales Compensation information between Commissions maintained by the team
People Management- Work allocation by assigning the Dealer tickets and auditing assignments during delegated periods
Managing the quota changes based on the account and assignments
Approving the Commission payments based on Sales personnel’s achievements and verifying team’s processing
Dispute Handling - Providing resolutions to Representatives query through Email and Commissions Ticket
Review and manage Client Information by reviewing Payee Setups, Quota information, Payment information, Accelerators/Decelerators and Capping payment details. Clarify and address gaps in information to Representatives via Email, Skype Call or Chat based on stakeholders convenience
Supporting Team members on their process clarification & RCA for all process issues
Handling tickets related to payment queries
Validating and processing the payments for on cycle
Performing Manual recalculations and processing payments for employees through off cycle
Calculating the SPIFFs and uploading the payments manually
Preparing the Pre-final Deck which will have current month's projections and helps to compare the payments with previous months
Maintaining the tracker for Recoupment. Validating the manual payment.