Intern
Aster Medcity, Kochi
Ernakulam
09.2023 - 11.2023
- Handle patient complaints and ensure remedial actions are taken within the stipulated time.
- Answer incoming calls & emails - determine purpose of calls & emails then forward to the department concerned /staff member
- Liaison between patient and various departments of the hospital for service requirements.
- Coordinate with the marketing department in the business promotion activity conducted within the hospital premises.
- Handle HIS for patient/bystander queries.
- Worked with team members to promote great Patient service and pleasant work environment.
- Monitored patient feedback surveys to identify areas where further improvements could be made.
- Verified patients' insurance and payment methods during admissions or check-in processes.
