Highly-motivated candidate with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills with ability to work effectively unsupervised, and quickly master new skills.
Overview
6
6
years of professional experience
Work History
Overnight Stock Associate
Walmart
Owen Sound
10.2023 - Current
Ensured maximum customer satisfaction by upholding quality control policies and procedures.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Representative
Tim Hortons
London
07.2022 - 09.2023
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Associate Data Analyst
Power Trans
Patna
04.2019 - 09.2019
Analyzed and tracked data to prepare forecasts and identify trends.
Identified needs of customers promptly and efficiently.
Gathered and organized data to analyze current industry trends.
Assessed programs to identify risks or problems to determine appropriate responses.
Project - Utilized data analytic skills as an Associate Data Analyst at Power Trans Company to monitor the flow of funds and raw materials for an ongoing project, electrification of a railway line.
Associate Network Analyst
In2IT Technologies
Greater Noida
12.2018 - 02.2019
Responded to client requests for technical support by phone, email and inter-office chat service.
Maintained hardware and software for networks and assisted in installation and upgrade of servers.
Managed and documented network systems and operational procedures.
Evaluated network performance to optimize traffic flow, maintain security and improve processes.
Project - Led a team of 5 as an Associate Network Analyst at In2IT Technologies to design a router network layout for an LTSA client, utilizing Microsoft Project, Microsoft Visio, and Cisco Packet Tracer.
Education
Post Graduate Certificate - International Business Management
St. Lawrence College
Kingston, ON
05.2021
Post Graduate Certificate - Project Management
St. Lawrence College
Kingston, ON
08.2020
Bachelor of Technology - Computer Science
SRM Institute of Science And Technology
Chennai, India
12.2018
Class XII - Physics, Chemistry And Maths
St. Michael's High School
Patna, India
05.2014
Class X - General Subjects
St. Michael's High School
Patna, India
05.2012
Skills
Teamwork and Collaboration
Attention to Detail
Verbal and Written Communication
Work Planning and Prioritization
Agile Methodologies
Documentation and Reporting
Quality Assurance
Project Management
Multi-Tasking Skills
Leadership Skills
Project Scheduling
Project Coordination
Microsoft Office
Gantt Charts
Creative Thinking
Projects
Collaborated with my colleagues to work on “Electricity by Movement” in Mini Project Contest organized by Department of Physics, SRM University, Ramapuram Campus.
Performed analysis in collaboration with Civil Department team on the mathematical model “Mathematics behind Space shuttle launch and Re-entry” in Mathematical modeling organized by Department of Mathematics, SRM University, Ramapuram Campus.
Executed collaborative research with my team for the mini project and published paper on “Intelligent Fire Emergency Response System” (IJARTET Vol. 4, Special Issue 19, April 2017, ISSN 2394-3785) at International Conference organized by King’s Engineering College, Chennai. Examined the drawbacks and flaws in the current existing system and found that intelligent fire emergency response system including WMSN, and information fusion technology based on Dempster-Shafer evidence theory can detect the exact location and status of fire and people trapped in the building using CMOS image sensors. All the information gathered by CMOS image sensors will be automatically fast processed using DSP chips. The information fusion technology will fuse the information arriving from different sensors and provide best evacuation plan. It will provide directional guidance smartly with the safest path and helps in quick evacuation using intelligent slide system plus automatic Safe haven .Earthquake cum fire proof bed is used when the structure properties of the building gets damaged or the building is going to collapse. The emergency response plan to fire disaster can save many lives with less energy consumption.
Successfully led the team in the final semester project “IOT based water quality monitoring system (IJRITT Vol. 4, Issue 3, ISSN: 2454-1400)”and published paper concerning the same at IJRITT. Studied about the flaws and drawbacks in the current existing system and found that it consumes manual power and time to regularly check the quality of water and is not economical and is highly convoluted but by using this sensor values, we get from different sensors like pH, salt, conductivity & LDR, we can continuously track the data, and analyze it with the ARM module with the help of ZigBee module sending data signals to it. And if any problem occurs in the quality of water then the back-end information system will send an alert message to the authorized person by using the internet, and by this the problem can be eradicated.
Timeline
Overnight Stock Associate
Walmart
10.2023 - Current
Customer Service Representative
Tim Hortons
07.2022 - 09.2023
Associate Data Analyst
Power Trans
04.2019 - 09.2019
Associate Network Analyst
In2IT Technologies
12.2018 - 02.2019
Post Graduate Certificate - International Business Management