Summary
Overview
Work History
Education
Skills
Certification
Awards
Personal Information
Timeline
Generic
Sophayoring Duidang

Sophayoring Duidang

Senior Associate, Product Owner
Chennai

Summary

  • Total 12+ years of IT experience working as Product Owner, Solutions Engineer, Business Analyst, Scrum Master & Project Manager.
  • Certified Scrum Master and Product Owner of 5+ years with keen ability to understand and build complex systems and focus relentlessly on removing impediments from teams and delivering customer-centric products and features.
  • Strategic and results-driven Product Owner with immense experience in leading cross-functional teams to deliver user-focused, high-impact digital products.
  • Dynamic & accomplished Project Manager with experience of leading teams of 8-30 people and managing enterprise software development project that meets demanding time restraints and exceed all expectations.
  • Skilled Business Analyst with 5+ years of broad-based experience in business operations, client relations and recognized as a visionary with strong analytical skills adept at conceptualizing solution that align with business strategy to meet business objectives.

Overview

13
13
years of professional experience
6
6
years of post-secondary education
4
4
Certifications

Work History

Senior Associate, Product Owner/Specialist, SME

Standard Chartered GBS Pvt. Ltd
09.2024 - Current
  • Led CSE (Consolidated Statement Engine) Migration of DPL (Data Processing Layer) for Malaysia and Bangladesh wherein complex ETL Logics for Statement Generation were replatformed from DataStage to In-house solution.
  • Managed Application Consolidation of PTS-DOC1 and eStatement to CSE (Consolidated Statement Engine) for eAdvices across multiple markets.
  • Facilitated communication between Development Teams and Stakeholders, ensuring clear understanding of requirements and expectations.
  • Defined and prioritized Product backlog, ensuring alignment with business goals and stakeholder expectations.
  • Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
  • Collaborated with cross-functional teams covering Engineering Teams across Interface Applications, Integration Services for File/Data Transmission/Email Delivery and Printshop Vendor to ensure smooth transition.
  • Incorporated feedback from Stakeholders and Marketing Team into development guaranteeing Standards are met and Accurate information is captured.
  • Championed customer experience, incorporating user feedback into product development to increase satisfaction.
  • Played pivotal role in SDLC Management in ADO to meet compliance.
  • Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
  • Developed comprehensive roadmaps to guide product development and ensure alignment with business objectives.

Solutions Engineer

Standard Chartered Global Business Services Pvt. Ltd.
09.2022 - 08.2024
  • Implemented Records Management Tool - IER (IBM Enterprise Records) to digitize the end to end records lifecycle of documents in FileNet Repository thereby ensuring compliance to Legal Record Keeping Regulations/Requirements. Notwithstanding the use of modernized and approved technology standards to host the application. This was successfully onboarded for 44 entities for Human Resource, 1 process for Hong Kong and 17 processes for SG CPBB Retail Banking accounting to elevated Risk Stabilization.
  • Guaranteed Security of data stored in IER by implementing minimum ICS Controls such as HIDS, DAM, Session Management, Encryption of Data n Transit, Protegrity on PII data access via Hive to build strong digital foundation.
  • Demonstrated Speed to Market & Speed to Value by accelerating the way we work in terms of making Record Declaration configurable and automating the testing process resulting in faster Onboarding and a total of 2k USD saves for every New Business Rollout.
  • Quick turnaround on registration of GBS India HR Historical Records from 2008-2022 resulting in Risk Remediation.
  • Introduced Customized Product features with the aim of automating the key operational processes resulting in improvement of overall user experience viz., Box ID Capture to establish linkage between Physical & Electronic Records, Automated capture of Customer Termination Date & Employee Exit Date via integration with EDMP & SuccessFactor which serves as Retention trigger for Records Destruction, Built Reports - Record Inventory, Audit & Destruction Report that ensures compliance with Record Keeping principles laid out in the RM Standard, Disposition workflow for Records Destruction with country wise work object segregation and email notification for approval/rejection, Destruction Certificate upload to upload documents that serves as evidence for Destruction of physical records with permanent retention and allowing easy retrieval.

Senior Project Manager/Delivery Lead/Scrum Master

Standard Chartered Global Business Services Pvt. Ltd.
04.2022 - 08.2022
  • Agile scrum master of 9 members with focus on guiding the teams towards effective agile adoption.
  • Lead daily stand-ups and facilitate scrum ceremonies. Work with product owner to refine the product backlog and plan sprints.
  • Track, escalate and remove team impediments on a daily basis to allow the team to deliver the sprint goals and deliverable without any bottlenecks.
  • Maintained a scrum task board and ensured it is regularly updated on a daily basis by the team for better tracking and increased transparency.
  • Tracked and effectively communicated team velocity and progress and burn down charts to the stakeholders and management.
  • Facilitated getting work done without coercion, assigning or dictating the work and protected the team from external influences/distractions.
  • Continuously learned Agile/Scrum techniques and improved my facilitation techniques. Shared the findings with the team on best practices.
  • Coached team members on agile processes and facilitated planning meetings and retrospectives.
  • Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
  • Kept project teams on-task with proactive control of budgets and scopes.
  • Proven track record of implementing Information & Cyber Security Controls such as DB Encryption, Hashicorp, SSO, Application Security Monitoring, OneCert Integration, TLS Upgrade & DAM Blocking across applications.

Project Manager/Scrum Master

Standard Chartered Global Business Services Pvt. Ltd.
04.2019 - 03.2022
  • Working closely with Product Owner, onsite Senior Project Managers, and Implementation team of the project to continuously refine the backlog.
  • Facilitate and run Scrum ceremonies, including Sprint Planning, Scrum/Daily stand-ups, Backlog Grooming, Sprint review and Sprint retrospection.
  • Managing the Technical team in discussing open issues, statuses and roll forward the action item.
  • Track and remove internal and external impediments for the team for the project delivery.
  • Ensure that relevant project documentation, confluence pages are all up to date with latest information.
  • Successful delivery of projects for eSigcap which resulted in business process efficiency to name a few - Automated Signature Verification for Cheque Clearing System in Bangladesh and for PVB Customers in Singapore & Hong Kong, Automation of Signature Capture & Maintenance as part of Client on-boarding & Servicing for UAE, Pakistan, Vietnam and 9 PAN Africa countries.

Lead Business Analyst

Standard Chartered Global Business Services Pvt. Ltd.
04.2015 - 03.2019
  • Coordinated with management in understanding different process plans, business process, and functionality in depth.
  • Liaised closely with third party teams for implementation of eSigcap (vendor signature management application) delivery across Asia and Middle East markets.
  • Interacted with clients on-site in Hong Kong, Tianjin (China), Bangladesh, Vietnam, Brunei, Malaysia and Dubai for Requirement Gathering.
  • Facilitated workshops and conducted on-site user training to walk through the application functionalities.
  • Supported Project Implementation for Singapore and UK.
  • Responsible for reviewing test scenarios and supported users throughout the testing phases.
  • Coordinated with vendor to communicate and deliver client's requirement.
  • Liaised with upstream and downstream teams to meet interface requirements.
  • Conceptualised the requirements for Credit Risk Team and translated the same into technology solutions.
  • Devised and implemented end to end workflow automation for Financial Markets Account Opening.

Business Analyst

Standard Chartered Global Business Services Pvt. Ltd.
07.2012 - 03.2015
  • Conceptualized and comprehended the business requirements in the Bank operations and translating the same into technology solutions to be implemented into.
  • EOps (an in-house application developed by Standard Chartered Bank to automate and standardize operational processing within the bank).
  • Involved in requirement gathering and impact analysis, reviewing Client Requirements and analyzing the feasibility and impacts.
  • Designed process diagrams, end to end data flow and mock up screen designs using visual modeling tools.
  • Managed relationship with programmers and bridged communication between end users and development team.
  • Provided support to development team by reviewing the Application Design document and testing team by reviewing Test Cases during development and testing phase.
  • Devised and implemented the automation of end to end Workflow for Financial Markets and PvB Account Opening.
  • EOps workflow implementation for Foreign Portfolio Investors (FPI) Registration and INACH (India Account Clearing House).

Education

Master of Computer Applications -

National Institute of Technology
Trichy
07.2009 - 05.2012

B.Sc. - Computer Technology

KSR College of Technology
Erode, India
07.2006 - 05.2009

Skills

Agile Methodologies

Scrum

IT Project Management

Requirement Gathering

Gap Analysis

End User Training

Confluence

ADO

SQL

Banking

Microsoft Office Suite

Documentation and Reporting

Work Planning and Prioritization

Budgeting and Forecasting

Systems Implementation

Stakeholder engagement

Certification

Certified Scrum MasterCertified Scrum Master from Scrum Alliance.

Awards

  • Achievement Award for accelerating Bank's Transformation with the implementation of Records Management Solution as part of Data Shield Programme in 2024.
  • GEM Awards, Awarded GEM Awards for successful implementation of ICS Controls such as DB Encryption, DAM Blocking, PIM Hashicorp & OneCert Integration.
  • Global Awards, Bagged Global Award for delivering Client Superior experience & improving digital trust by upgrading SG RightFax to latest tech stack.
  • Spot Award, Won Spot Award for 2013 release deliverables such as CSDU (Counterparty Static Data Unit) Process Implementation for 5 countries and Functional Specification for CSDU.
  • Spot Award, Won Spot Award in 2023 for implementing Record Management solution across 44 HR entities.
  • Group Functions Award, Awarded Group Functions Award for automating and creating workflow in eOps for Counter Party Static Data Unit (CSDU).
  • Chairman's Tangible Benefit Award, Awarded Chairman's Tangible Benefit Awards for implementation of Security Services.

Personal Information

  • Date of Birth: 01/29/89
  • Nationality: Indian

Timeline

Senior Associate, Product Owner/Specialist, SME

Standard Chartered GBS Pvt. Ltd
09.2024 - Current

Solutions Engineer

Standard Chartered Global Business Services Pvt. Ltd.
09.2022 - 08.2024

Senior Project Manager/Delivery Lead/Scrum Master

Standard Chartered Global Business Services Pvt. Ltd.
04.2022 - 08.2022

Project Manager/Scrum Master

Standard Chartered Global Business Services Pvt. Ltd.
04.2019 - 03.2022

Lead Business Analyst

Standard Chartered Global Business Services Pvt. Ltd.
04.2015 - 03.2019

Business Analyst

Standard Chartered Global Business Services Pvt. Ltd.
07.2012 - 03.2015

Master of Computer Applications -

National Institute of Technology
07.2009 - 05.2012

B.Sc. - Computer Technology

KSR College of Technology
07.2006 - 05.2009

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Sophayoring DuidangSenior Associate, Product Owner