SOPHIA
Summary
To leverage my luxury hospitality experience and lead guest-centric excellence, driving transformative guest experiences, crafting unforgettable moments and exceeding expectations in a dynamic environment. With experience in Wellness from Ananda, In The Himalayas, I am eager to drive holistic well-being in the wellness industry while embodying wellness principles in my personal life.
Overview
15
15
years of professional experience
Work History
Event Management
02.2023 - Current
- Strategically plan and execute film shoots, weddings and corporate events, ensuring seamless operations and exceptional guest experience.
- Impart soft skills training to the team to elevate guests’ experience.
- Handle crises management with proactive risk strategies, ensuring guest experience remained unaffected.
Manager – Learning & Development
Ananda, In The Himalayas
12.2017 - 01.2020
- Prepare monthly training calendars and plan for training sessions for associates, departmental trainers, depending on the guests' feedback to ensure flawless service and enhance guests' experience.
- Behavioural programs, namely, Personality Development, Time Conflict and Stress Management, Team Building, Emotional Intelligence at Work and Personal Relationship Management, Motivation and Leadership Skills.
- Have developed various training programs for the hotel, namely, reconstructed the Hotel Operational Training Program, Executive Development Program.
- Training Needs Analysis with the end result of a structured roadmap of deliverables.
- Train The Trainer (TTT) programs which included Facilitation Skills and Module Specific Training.
- Reviewing of Standard Operating Procedures to ensure our team members can perform a task effectively and efficiently, eventually leading to exceeding guests' expectations.
- Compiling and implementing all employee communications (The Ananda Pulse, Employee handbook, Daily briefing sheet, etc).
- Contacting with universities for recruitment of team members, Industrial Trainees and On the Job Trainees.
- Creation of employee recognition program and employee empowerment program.
- To motivate and positively counsel employees when approached.
- To project at all times a positive and motivational attitude.
- Staying updated with the current trends in hospitality and imparting knowledge to the team on the same.
Administration, Recreation & Festive planning & management
Ananda, In The Himalayas
12.2017 - 01.2020
- Organise and facilitate VIP guests movement in co-ordination with Front Office Department, ensuring all their requirements are fulfilled.
- Planning and organising important events in co-ordination with Human Resources, namely hosting big events for VIP guests (Christmas & New Year’s parties), allocation of managers with duties & responsibilities during large-scale events.
- Organise games and recreational activities for team members, team parties and picnics. Also, in coordination with the General Manager, meetings and gatherings are planned and organised.
Duty Manager
The Leela Palace
Chennai
04.2016 - 09.2017
- Ensuring smooth operation of Front Office Department.
- Training the team on the Leela Brand Standards, identifying department training needs and preparing a training schedule.
- Forecasting trends in occupancy, budget for room sales, average rate and other revenue.
- Maintaining regular contacts with individual and corporate customers and building a strong and trustful relationship with customers.
- Creating a work environment that is high in employee morale and provides constant learning and development.
- Awarded ‘Manager of the Quarter’ during tenure as Duty Manager with The Leela Palace, Chennai.
Assistant Manager Front Office
The Leela Palace
Chennai
04.2014 - 03.2016
Management Training Program - Executive Stage
The Leela Mumbai (The Leela Academy of Learning)
Mumbai
07.2013 - 03.2014
Management Training Program - Foundation Stage
The Leela Mumbai (The Leela Academy of Learning)
Mumbai
07.2012 - 06.2013
Internship & specialised training in Front Office Operations
The Oberoi Amarvilas
Agra
06.2011 - 12.2011
Education
MBA - Human Resource
IICT
LucknowManagement Training Programme -
The Leela Academy of Learning
MumbaiGolden Regency Institute of Hospitality Management -
Golden Regency Institute of Hospitality Management
KolkataClass 12th -
Carman Residential & Day School
DehradunClass 10th -
Carman Residential & Day School
DehradunLanguages
English
Advanced
C1
Hindi
Upper Intermediate
B2
Timeline
Event Management
02.2023 - Current
Manager – Learning & Development
Ananda, In The Himalayas
12.2017 - 01.2020
Administration, Recreation & Festive planning & management
Ananda, In The Himalayas
12.2017 - 01.2020
Duty Manager
The Leela Palace
04.2016 - 09.2017
Assistant Manager Front Office
The Leela Palace
04.2014 - 03.2016
Management Training Program - Executive Stage
The Leela Mumbai (The Leela Academy of Learning)
07.2013 - 03.2014
Management Training Program - Foundation Stage
The Leela Mumbai (The Leela Academy of Learning)
07.2012 - 06.2013
Internship & specialised training in Front Office Operations
The Oberoi Amarvilas
06.2011 - 12.2011
MBA - Human Resource
IICT
Management Training Programme -
The Leela Academy of Learning
Golden Regency Institute of Hospitality Management -
Golden Regency Institute of Hospitality Management
Class 12th -
Carman Residential & Day School
Class 10th -
Carman Residential & Day School