Sophia Braughton
McCordsville
Summary
Dedicated professional worker with highly strong customer service skills. Skilled in various multitasking and time management, ensuring exceptional dining experiences and effective team collaboration.
Experience in training staff and managing customer interactions. Known for delivering high-quality service, remaining calm under pressure, and fostering a positive team environment to enhance overall customer satisfaction.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
Cafe Korea
Fishers, IN
10.2024 - Current
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Trained new waitstaff on service protocols, fostering a cohesive team environment.
- Cultivated warm relationships with regular customers.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Food Service Worker
Leos Market and Eatery
McCordsville, IN
08.2022 - 09.2024
- Assisted in inventory management, ensuring stock levels met operational needs.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Collaborated with kitchen staff to plan and execute special events without hitches.
Retail Cashier
Party City
Fishers, IN
10.2021 - 01.2022
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor and checkout areas.
- Collaborated with team members to replenish merchandise and manage inventory levels.
Education
High School Diploma -
Lawrence North
Lawrence, INBachelor of Science - Business Administration And Management
University of Indianapolis
Indianapolis, IN05-2027
Skills
- Customer service
- Multitasking
- Team collaboration and communication
- Time management
- Service quality
Timeline
Restaurant Waiter
Cafe Korea
10.2024 - Current
Food Service Worker
Leos Market and Eatery
08.2022 - 09.2024
Retail Cashier
Party City
10.2021 - 01.2022
High School Diploma -
Lawrence North
Bachelor of Science - Business Administration And Management
University of Indianapolis