Motivated professional with a strong background in customer service and relationship building. Experienced in training new team members and utilizing CRM software to improve service delivery and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
MOHELA
Indianapolis, IN
06.2025 - Current
Resolved customer inquiries and issues through effective communication and problem-solving techniques.
Assisted in training new team members on processes and customer service protocols.
Utilized CRM software to track customer interactions and manage case resolutions efficiently.
Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction scores.
Maintained accurate records of customer interactions, ensuring compliance with company policies and procedures.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Post Office Mail Clerk
United States Post Office
Indianapolis, IN
09.2024 - 06.2025
Sorted and distributed incoming mail to ensure timely delivery.
Operated various postal equipment, including sorting machines and scales.
Assisted customers with inquiries and provided accurate information about services.
Maintained inventory of postage supplies for efficient daily operations.
Pack Leader
Puppy PlayGround
Indianapolis, IN
07.2022 - 02.2024
Supervised daily playgroup activities, ensuring safe and engaging environments for puppies.
Trained and socialized dogs, enhancing their behavioral skills and adaptability to various situations.
Conducted health assessments, monitoring puppy wellbeing and reporting any concerns to management.
Collaborated with team members to implement enrichment programs, promoting physical and mental stimulation.