Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sophia Dawn

Indianapolis

Summary

Motivated professional with a strong background in customer service and relationship building. Experienced in training new team members and utilizing CRM software to improve service delivery and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

MOHELA
Indianapolis, IN
06.2025 - Current
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Assisted in training new team members on processes and customer service protocols.
  • Utilized CRM software to track customer interactions and manage case resolutions efficiently.
  • Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction scores.
  • Maintained accurate records of customer interactions, ensuring compliance with company policies and procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Post Office Mail Clerk

United States Post Office
Indianapolis, IN
09.2024 - 06.2025
  • Sorted and distributed incoming mail to ensure timely delivery.
  • Operated various postal equipment, including sorting machines and scales.
  • Assisted customers with inquiries and provided accurate information about services.
  • Maintained inventory of postage supplies for efficient daily operations.

Pack Leader

Puppy PlayGround
Indianapolis, IN
07.2022 - 02.2024
  • Supervised daily playgroup activities, ensuring safe and engaging environments for puppies.
  • Trained and socialized dogs, enhancing their behavioral skills and adaptability to various situations.
  • Conducted health assessments, monitoring puppy wellbeing and reporting any concerns to management.
  • Collaborated with team members to implement enrichment programs, promoting physical and mental stimulation.

Education

High School Diploma -

North Central High School
05-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Microsoft outlook

Languages

Italian
Professional Working

Timeline

Customer Service Representative

MOHELA
06.2025 - Current

Post Office Mail Clerk

United States Post Office
09.2024 - 06.2025

Pack Leader

Puppy PlayGround
07.2022 - 02.2024

High School Diploma -

North Central High School
Sophia Dawn