Sophia Gaumer
Westfeild
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress
Prime 47 Carmel At Clay Terrace
Carmel
03.2022 - Current
- Strengthened Prime's brand by engaging clients at private events and trade shows.
- Delivered high-class experiences through exceptional communication and comprehensive product knowledge.
- Explained daily specials, provided menus, and addressed inquiries regarding menu items.
- Recommended wines based on customer preferences, showcasing extensive knowledge of wine list.
Office Manager
Prime 47 Carmel At Clay Terrace
Carmel
06.2024 - 11.2024
- Maintained filing system for records, correspondence and other documents.
- Developed and implemented office policies and procedures.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Assistant General Manager
Bubs Burgers
Carmel
03.2021 - 05.2022
- Designed team-building exercises and managed recruitment of employees aligned with Bubs values.
- Collaborated with vendors to place orders, track inventory, and process monetary transactions.
- Generated daily reports summarizing sales, inventory levels, and operational metrics.
- Formulated strategies to enhance sales performance and increase profitability.
- Addressed customer complaints in a timely manner while upholding professionalism.
Waitress
Bubs Burgers
Carmel
06.2018 - 03.2021
- Delivered exceptional customer service during dining experiences for parties of up to 20 guests.
- Memorized over 40 product offerings to respond to customer inquiries with precision.
- Trained new team members on operational procedures and customer service standards.
Education
High School Diploma -
Indiana Connections Academy
Carmel, IN05-2021
Esthetics - Esthetician
Aveda Institute
Carmel, INSkills
- Customer service
- Quick learner
- Critical thinking
- Organization
- Problem solving
- Teamwork and Collaboration
- Time management
- Hospitality service expertise
Certification
- MUD Certified
- Lash Certified
Timeline
Office Manager
Prime 47 Carmel At Clay Terrace
06.2024 - 11.2024
Waitress
Prime 47 Carmel At Clay Terrace
03.2022 - Current
Assistant General Manager
Bubs Burgers
03.2021 - 05.2022
Waitress
Bubs Burgers
06.2018 - 03.2021
High School Diploma -
Indiana Connections Academy
Esthetics - Esthetician
Aveda Institute
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