Sophia Textor
Dyer,IN
Summary
Dynamic assistant manager with a strong background in customer service and team leadership. Proven ability to train staff and enhance operational efficiency, driving improved sales through strategic visual merchandising.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Plato's Closet
Merrillville, IN
05.2023 - Current
- Assisted in training and onboarding new team members on operational procedures and customer service standards.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
- Developed and implemented visual merchandising strategies to enhance product presentation and boost sales.
- Collaborated with management to analyze sales trends and adjust promotional strategies accordingly.
- I ran the largest event we had ever had in the store at the time. Sold $20,000 worth of merchandise by the end of the sales day.
- Conducted regular audits to maintain accurate inventory records and minimize shrinkage.
Waitress
Round The Clock
Dyer, Indiana
07.2021 - 06.2023
- Provided exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new waitstaff on menu items and service protocols to enhance team efficiency.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest experience.
- Processed payments efficiently, utilizing POS systems to minimize transaction errors.
- I would handle the large parties of people, sometimes up to 20 people at once.
Education
High School Diploma -
Lake Central High School
St. John, Indiana05.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Organization
- Staff supervision
- Workload management
- Policy enforcement
Timeline
Assistant Manager
Plato's Closet
05.2023 - Current
Waitress
Round The Clock
07.2021 - 06.2023
High School Diploma -
Lake Central High School