Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sophia Turka

Sophia Turka

Noida

Summary

Production Support Analyst experienced in managing production support tickets and implementing production fixes. Delivered operational stability and service continuity through effective incident management, root cause analysis, and system monitoring. Leveraged a technical background in interface design and backend development, with hands-on experience in low-code/no-code platforms.

Overview

2
2
years of professional experience

Work History

Consultant

Genpact
Noida
04.2024 - Current
  • Resolved production support tickets within defined SLAs, prioritizing based on business impact.
  • Tracked recurring incidents, contributing to process improvements that enhanced system stability.
  • Monitored incident queues, evaluated ticket priority, and prevented escalation of incidents.

Education

B.Tech Computer Science - Computer Science

Maharishi Markandeshwar University
Mullana, Haryana
06-2016

Skills

  • Incident management
  • Ticket prioritization
  • MySQL
  • Process automation
  • Unqork
  • Appian
  • Interface Design

Timeline

Consultant

Genpact
04.2024 - Current

B.Tech Computer Science - Computer Science

Maharishi Markandeshwar University
Sophia Turka