Sophia N Abraham

• Developed custom Salesforce solutions using Apex classes, Apex triggers, Asynchronous Apex, and test classes to ensure code quality and coverage.
• Created and maintained custom objects, relationships, validation rules, and formula fields to support business processes.
• Implemented security and sharing rules at object, field, and record levels to protect sensitive data.
• Automated business processes using Lightning Flows, Process Builder, Workflow Rules and Approval Processes.
• Assisted in data migration tasks, including data import/export using Data Loader.
• Generated reports and dashboards to provide insights into key metrics and support decision-making.
• Developed Lightning Web Components (LWC) using decorators, HTML, and CSS to create dynamic and responsive user interfaces.
• Have good knowledge and hands-on experience in Sales Cloud and Service Cloud
• Gained foundational knowledge on REST API and SOAP API for integrating Salesforce with external systems.

Technical Skills:

• Salesforce Administration (Profiles, Roles, Users, Data Loader)
• Salesforce Automation (Lightning Flows, Process Builder, Workflow Rules, Approval Processes)
• Data Management and Security (Object, Field, and Record Level Security)
• Reports and Dashboards
• Salesforce Development (Apex Classes, Apex Triggers, Lightning Web Components, SOQL, SOSL)
• Asynchronous Apex (Future Methods, Batch Apex, Queueable Apex, Scheduled Apex)
• Web Technologies (HTML, CSS, JavaScript)

• Handled several Salesforce projects in SFDC (Salesforce.com) and SFMC (Salesforce Marketing Cloud) for overseas clients (USA).
• Led a team of 10 (Salesforce developers, including two leads and one tester).
• Conducted daily Scrum meetings with the team and daily stand-ups with clients.
• Prepared the Minutes of Meeting and reviewed them with the product owner and team.
• Reviewed new requirements with clients and the team, estimating the effort required.
• Ensured documentation was developed, refined, and signed off at key project milestones.
• Tracked project deliverables using project management tools such as Asana.
• Involved in discussions with product owners to finalize backlogs, conduct sprint reviews, and prioritize tasks.
• Monitored project progress continuously, creating detailed reports on measurable items such as milestones and deliverables.
• Created Agile Scrum projects in Asana, developing user stories and tasks.
• Worked on SOQL queries, Flows, and Apex classes, including Batch Apex for handling large data volumes, and wrote comprehensive test classes to ensure code quality and coverage with the team as per requirements.
• Coordinated with Clients for Project Demo also User Acceptance Testing and tracked defects to closure.
• Followed up and ensured the timely delivery of managed and unmanaged packages.
• Ensured smooth deployment in the customer production environment.
• Maintained strong client relationships and ensured client satisfaction.
• Demonstrated excellent oral and written communication skills.
• Managed project budgets and communicated status updates effectively.

Technical Skills :-

• Experience with Salesforce project coordination for international clients
• Skilled in using Asana for project tracking and task management
• Experience with Agile methodologies, including Scrum
• Experienced in automating business processes using Lightning Flows
• Experience in coordinating User Acceptance Testing (UAT) and ensuring smooth deployment of managed and unmanaged packages
• Skilled in conducting daily Scrum meetings and stand-ups with clients
• Proficient in writing and managing test classes for Apex code coverage

• Taught C and C++ languages to college students.
• Instructed on OOP (Object-Oriented Programming) concepts and SQL.
• Provided guidance on assignments and projects.
• Taught math (Cuemath) to high school students.

• Developed and maintained several modules such as Lead Tracking, Prospect Maintenance, Customer Management, Purchase Order, and Inventory Maintenance in the ERP product – Pointman.
• Played a key role in the OO design, development, and enhancements of existing systems using Component Technologies like reusable ActiveX controls and RDO.
• Created C++ DLLs using VC++6.0 to support multi-language features for existing applications.
• Designed and developed front-end screens using Centura Builder and Gupta SQL.
• Created triggers, views, procedures, packages, functions, tables, and indexes using PL/SQL and Oracle.
• Developed inquiry screens and web pages for intranet use, utilizing HTML and JavaScript.
• Developed applications (executables, ActiveX controls, and ActiveX DLLs) in Visual Basic 6.0.
• Conducted system testing and integration testing.
• Fixed customer incident reports and internally reported incident reports across multiple releases.
• Optimized queries and improved report performance.
• Skills: PL/SQL · Problem Solving · Software Development · Technical Support · Oracle SQL Developer · Gupta SQL · Product Support · Quality Assurance · Programming · Unit Testing · Object-Oriented Programming (OOP) · Relational Databases

• Developed the Plant Maintenance System, a module of RAMCO Marshal, an ERP product designed to track the maintenance of equipment.
• Prepared detailed Low-Level Design (LLD) documents based on Software Requirements Specifications (SRS). LLD included pseudo code, front-end coding logic, database design in terms of table schema, and brief logic of stored procedures and triggers.
• Coded front-end and back-end, appropriately linking with ODBC support.
• Prepared detailed Test Plan and Test Case (TPTC) documents as per the SRS. Tested the product for stability, concurrency, and business rules. Conducted volume testing to estimate the product's performance in a multi-user environment with large volumes of data.
• Fixed bugs reported by internal testing groups and customers.
• Handled integration with other modules such as HRMP, IMS, POMS, FA, PMS, and PMD.
• Designed and developed reports to suit customer requirements and maintained existing reports.
• Reverse-engineered several modules of Ramco Marshal.
• Designed, developed, and packaged a tool for comparing databases on the same or different servers.
• Skills: · VB 5.0 , Visual C++ , Open Database Connectivity (ODBC) ,Microsoft SQL Server
• VC++ 5.0 as Front End, SQL Server7.0 as Back End and ODBC as Middleware.

• Designed and developed a Purchase Order System in FoxPro.
• Designed and developed a Sales Order System in FoxBASE+.
• Designed and developed an Airport Check-In and Departure System using C++.
• Developed a Student Registration System using Sybase, APT Forms, DB Library, Data Workbench, and ISQLW.
• Skills: Sybase, APT Forms, DB Library, Data Work Bench and ISQLW , C++ , C (Programming Language) · FoxBASE+ ·· Unix