Sophia Sylvius M

-Provided individual and group counseling sessions for clients.

-Collaborated with other professionals such as therapists and medical personnel to coordinate services for clients.

-Assisted in conducting assessments of client needs, strengths, and weaknesses.

-Developed treatment plans to address identified issues.

-Observed client interactions in order to evaluate progress toward goals set forth in treatment plans.

-Participated in regular team meetings to discuss cases, review progress notes, and strategize interventions.

-Educated clients about available community resources that could benefit them.

-Instructed underprivileged children in slum areas in a regular literacy program.

- Conducted engaging sessions on anger management and relationship skills at a rehabilitation center.

- Provided counseling services in a de-addiction center.

- Planned and executed a free community health checkup event benefiting over 100 children in slum areas, demonstrating proficient organizational and management skills.

- Officially certified as a Trainer for 24 sessions within the project "Promotion of gender equitable attitudes among adolescent boys in pre-university colleges in Bengaluru city", operating under the auspices of the Safe City Project, in collaboration with the Ministry of Home Affairs (MHA), Government of India, and executed by NIMHANS, Bengaluru.

- Spearheaded the implementation of educational programs as part of the Safe City Initiative, focusing on fostering gender-equitable attitudes among adolescent boys.
- Devised and executed engaging educational initiatives aimed at promoting gender-equitable attitudes within pre-university colleges in Bengaluru city.
- Utilized dynamic and interactive teaching methodologies to effectively impart lessons on empathy, respect, and equality, fostering a culture of inclusivity and understanding among participants.
- Led workshops and discussions on gender-related topics, providing a platform for dialogue and learning among adolescent boys to encourage critical thinking and reflection on societal norms and gender roles.
- Provided crucial guidance and support to adolescent boys during a critical stage of their development, aiding in their transformation towards more gender-equitable attitudes and behaviors.
- Played a key role in collaborative project management efforts, working with various stakeholders, including governmental bodies, law enforcement agencies, and educational institutions, to address gender-based issues and promote safer communities.
- Conducted training sessions under supervision, ensuring adherence to project objectives and providing mentorship to participants in their journey towards embracing gender equality.

- Conducted interviews for social media outreach, showcasing the organization's mission and impact.

- Crafted compelling case studies to highlight success stories.

- Organized and executed fundraisers to support the organization's projects.

- Created engaging content for various platforms, enhancing the online presence.

- Coordinated CSR activities, fostering partnerships and community engagement.

- Developed digital posters to effectively communicate key messages and events.

- Authored case stories contributing to the organization's storytelling efforts.

- Contributed to medical kit assembly, ensuring the availability of necessary resources for healthcare initiatives.

- Contributed to the mission of empowering waste-pickers.

- Conducted research and interviews for IIHS, enhancing communication and research skills.

- Deepened understanding of socio-environmental issues and sustainable development.

- Involved in child welfare initiatives, actively rescuing child laborers.

- Instructed safety protocols to school children, contributing to the prevention of accidents and hazards.

- Provided legal aid to trafficking victims, navigating legal processes to support those in need.

- Gained valuable insights into protecting vulnerable children within diverse contexts.

- Addressed a case of marital abuse, understanding legal dimensions and the importance of emotional support.

- Advocated for social welfare and community rights through education and awareness programs.

- Managed and optimized customer relationships for Decathlon Sports India, ensuring satisfaction and loyalty.

- Utilized CRM tools to organize and streamline customer data, improving efficiency.

- Implemented customer engagement strategies to enhance the overall customer experience.

- Actively responded to customer inquiries, resolving issues promptly and effectively.

- Conducted data analysis to identify trends and opportunities for improvement.

- Contributed to developing and maintaining a customer-centric culture within the organization.