Sophie Koehnke
Evansville
Summary
Personable and reliable individual with strong customer service skills and positive, upbeat attitude. Knowledgeable about product organization and efficient checkout procedures, with proficiency in operating point-of-sale systems. Committed to creating welcoming shopping experience and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Kitchen Staff Member
Solarbron Pointe
07.2024 - 04.2025
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Pushed, pulled and transported large loads and objects.
- Served food to customers
Sales Associate
Cracker Jax
07.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Bakery Clerk
Jewel-Osco
08.2022 - 03.2023
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Fostered team-oriented environment by assisting coworkers during rush hours, maintaining high productivity levels.
Education
English - Professional English
Southern Illinois University, Carbondale
Carbondale, ILGenoa-Kingston High School
Genoa, IL05.2024
Skills
- Food preparation
- Organization and cleanliness
- Cleaning and sanitizing
- Safe food handling
- Supply restocking
- Heavy lifting
- Time management
- Flexible and adaptable
- Customer service
- Customer assistance
Languages
ASL
Elementary
English
Native or Bilingual
Timeline
Kitchen Staff Member
Solarbron Pointe
07.2024 - 04.2025
Sales Associate
Cracker Jax
07.2023 - 06.2024
Bakery Clerk
Jewel-Osco
08.2022 - 03.2023
English - Professional English
Southern Illinois University, Carbondale
Genoa-Kingston High School
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