Summary
Overview
Work History
Education
Skills
Personal Information
Conceptual skills
Languages
Extracurricular Activities
Hobbies and Interests
Certification
References
References
Timeline
Generic
Sophin Viswanath

Sophin Viswanath

Bangalore

Summary

Results-oriented Engineering Manager with a strong track record of success in leading teams and delivering high-quality projects. Skilled in communication, team leadership, and program management. Able to effectively satisfy client needs in fast-paced environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Associate VP for Level 3 Infrastructure Engineer

JP MORGAN CHASE
Bangalore
04.2015 - Current
  • Company Overview: TOTC – Tandem / Open VMS and Managed File Transmission Services.
  • Synchronizing and working within a complex, large midrange platform of TOTC Environments as a Level 3 Infrastructure Engineer. Production support activities include proactive monitoring, performing wellness checks, and observing the status of the mainframe batch job streaming process.
  • Perform large midrange incident analysis and perform the notification requirements.
  • Perform escalation on critical incidents to LOB/Client priority support team, as required by the documentation.
  • Engage in incident management bridge calls with the IOC priority support teams, on-call support application teams, and management.
  • Create and publish an IOC timeline of major operational events during the recovery of critical priority incidents that were escalated by the IOC mainframe staff.
  • Perform required restarts and recovery activities for incident failures.
  • Perform job execution overrides during recovery activities as required by the documentation and directed by the support team applications.
  • Managed File Transfer across various platforms (UNIX, Mainframe, Tandem)
  • Axway STE (v4.6; v5.0 and v5.4) IBM Mainframes, Filemover
  • PGP, SSH, SSL certs/keys
  • File transfer protocols (FTP, ConnectDirect, SFTP, FTP-SSL, HTTPS, AS2)
  • TOTC – Tandem / OpenVMS & Managed File Transmission Services
  • Project Description: Secure Transport Enterprise (STE) v 5.0 by Axway is an application provided to the elite Customers of JP Morgan Chase
  • Through this, a customer can send/receive files in any of the supported protocols, and they can be routed to the respective backend systems of JP Morgan Chase.
  • Customers can send the files through protocols such as SFTP, FTP-SSL, Connect Direct, AS2, and HTTPS.
  • Backend systems may choose to receive/send the files in one of the same protocols, such as SFTP, FTP-SSL, or Connect Direct.
  • Responsibilities: Creating secure transmission channels over the internet and dedicated circuits like VPN for managed file transfer between JP Morgan Chase and its external customers using various platforms like Mainframes, Tandem Data Express, and STE by Axway.
  • Creation of certificates, PGP, and SSH keys, exchange with the clients, and installation of keys and certificates at the server.
  • Writing new JCLs and modifying existing JCLs to facilitate file transfer on Mainframes, as per customer/backend requirements.
  • Creating and modifying TACL, NDM cards on Tandem to facilitate file transfer on Data Express
  • Certificate Expiry/Renewal Management by informing the expiry to stake holders and arrange the keys and date for renewal, perform the connectivity test for verifying the service restoration
  • Migration of customers from legacy file transmission platforms to target platform
  • As part of the infrastructure support group, I proactively make sure the connectivity issues are sorted before they get into a critical state.
  • As part of weekend maintenance, engage other technical groups(Unix SA,DB,Network,SAN teams) and work with them to install patches to our application
  • Work closely with other MFT teams (Development,Engineering,Implementation) to improve our services to end users
  • SPOC for MFT Operations in regards to various projects (Migration,PGP/SSH/SSL upgrade, host key upgrades)
  • Performed daily system monitoring to verify the integrity of servers, networks and related systems.
  • Provided technical support for users in resolving network connectivity issues.

Change Management Coordinator

JP MORGAN CHASE
04.2014 - 03.2015
  • Successful manage the server hygiene maintenance program that supports the Global Service Operation – supported distributed estate of 90,000 hosts
  • Thru the structured change management approach and methodology, creation and securing approvals
  • Evaluate the Collision analysis, Air Traffic control and the MEPC (Mega event Planner Calendar) and providing information to the Line of Business and Client
  • Conduct readiness assessments, evaluate results and present findings in a logical and easy to understand method
  • Develop a set of actionable and targeted change management plans, including communication plan, change implementation plan and training plan
  • Identify resistance and performance gaps and work to develop and implement corrective actions
  • Support and engage senior leaders and Manage stakeholders
  • Identify, analyze and prepare mitigation tactics for risk

Access and Identity Administration – I&AM

JP MORGAN CHASE
11.2010 - 03.2014
  • Document security administration procedures and practices
  • Maintain a controlled user access environment from different capacities of employees on need-to-perform basis
  • Maintain the integrity of business approvals on each user access request from standard tool and process (R SAM, Peregrine- HP Service Manager)
  • Control user on privilege/emergency access request to ensure these activities are monitored and approved, and the password timely reset
  • Monitor the request system and process them from work queue assigned
  • Apply change to system policy and control setting under standard change management process
  • Respond to audit and LOB request to produce user profile report for periodically review
  • Help resolving user logon problem being reported and escalated
  • Manage Peregrine Queue as per the nature of the escalation
  • Require to work on off-hour support in respect to the roster assigned
  • Foster continuous improvement workflow to streamline the process of producing quality and timely outputs in meeting service level expectancy
  • Provide support to Disaster Recovery in linking up the backup user profiles in Business Continuity Plan and to perform drill on getting expected result
  • Responsibilities: Advanced Application Knowledge by continuous communications with the Information owner, Back- up information Owner and Application development Manager
  • Queue Management control in order to obtain Access 24
  • Provides guidance and expertise to less experienced staff on process flows and application enhancement
  • Train, mentor and assist co-workers on all aspects of access administration
  • Identifies issues and closely work with respective point of contacts and provide quick resolution, end-to-end
  • Primarily responsible for accurate problem identification, gap analysis, recommendation of system or design fixes, and resolution of incidents
  • Participate in the improvement and development of process/procedure manuals and documentation
  • Act as a back-up for Lead during their absence

Associate to Sr. Associate to Mentor

Bank of America
06.2006 - 11.2010
  • Consistently met all Sigma targets in inbound portfolio
  • Has been awarded for being a Positive influence at the Work place a couple of times in Countrywide Financials
  • Mentoring the new members and help them enhance their performance levels
  • Has been on the top of the learning curve
  • Using in-depth process knowledge to effectively resolve issues that are contested by customers
  • Taking escalations
  • Consistently topped call quality throughout the period of calling
  • Introducing collaborative approaches that give rise to better outcomes by introducing new ways of working and innovative solutions
  • Has consistently received numerous customer and client compliments
  • Have won multiple times “Champion of the Month Awards”
  • Was instrumental in driving new projects on the shop floor
  • Drove Lean Project to reduce the time to swap between the screens and procedure to document the account correctly within less amount of time
  • Promoted as a Mentor to solve the issues of the frontier Employees within a short span of time

Customer Service Representative

GENPACT
05.2005 - 06.2006
  • Company Overview: formerly known as GE Capital International Services
  • Monitoring the calls, giving feedbacks, implementing projects using Lean initiatives to increase productivity, building rapport with clients & Agents, keeping a tab on numbers to meet the targets, Initiative to reduce AHT calls in the process
  • Successfully initiated the Mentor-Mentee program in Nissan an External COE at GENPACT and helped the new hires to come up the learning curve
  • Handling escalated calls and referrals from team
  • Was part of elite group of people chosen for planning and implementation of lean initiatives (GE Capital International)
  • Was Awarded the Best Average Handling Time for the Quarter by Genpact
  • Training agents to improve productivity and contribute to team performance
  • Formerly known as GE Capital International Services

Education

MBA - Project Management & Managing Information Systems

Edexcel Foundation
United Kingdom
01.2005

Diploma in Software Engineering -

Dan Institute of Science And Technology
Bangalore
01.2000

Bachelor of Political Science - Public Administration

NSS College Pandalam
Pandalam
01.2000

Interim -

NSS College Pandalam
Pandalam
01.1998

S.S.C. -

NSS Boys High School
Pandalam
01.1995

Skills

  • Team Building
  • Strategic Planning
  • Project Oversight
  • Forward-thinking mindset
  • Technology Integration
  • Prioritization
  • Compliance understanding
  • Training and mentoring
  • Resourceful nature
  • Technical Documentation and Reporting
  • Virtual and Cloud Technologies
  • Troubleshooting and Diagnostics
  • Communication and Team Collaboration
  • Attention to Detail
  • Verbal and Written Communication
  • Architecture planning
  • Technical Support and Assistance
  • Requirements Analysis
  • Product development and improvement
  • Bandwidth Evaluations
  • Infrastructure development
  • Reverse engineering
  • Team Training

Personal Information

  • Father's Name: Mr. P.Viswanathan (Late)
  • Date of Birth: 12/11/79
  • Marital Status: Married

Conceptual skills

  • Creating and Implementation of Projects in Operation Management
  • Soft skills training and Developing Self Excellence training
  • Public Administration and People Management
  • Trained in implementing Six Sigma Theories in Projects successfully

Languages

  • English
  • Hindi
  • Malayalam

Extracurricular Activities

Represented my State in the Republic Day at Delhi January 26, 1998, as a Parade Commander with National Cadet Corps. Driving / exploring new places. Participated for more than 44 camps all over India, with NIA (National Integration Awareness). Organized and participated in Blood Donation camps in the district of Pathinamthitta.

Hobbies and Interests

  • Travelling
  • Automobiles
  • Surfing

Certification

  • AWS Practitioner Certified
  • Pursuing AWS Solution Architect
  • ITIL V3 Foundation Certified in IT Service Management

References

  • Thomas Kutty Jose, Executive Director – JP Morgan Chase, 9901400118
  • Sidharth Panda JP Morgan Chase - 9703533817

References

References available upon request.

Timeline

Associate VP for Level 3 Infrastructure Engineer

JP MORGAN CHASE
04.2015 - Current

Change Management Coordinator

JP MORGAN CHASE
04.2014 - 03.2015

Access and Identity Administration – I&AM

JP MORGAN CHASE
11.2010 - 03.2014

Associate to Sr. Associate to Mentor

Bank of America
06.2006 - 11.2010

Customer Service Representative

GENPACT
05.2005 - 06.2006

MBA - Project Management & Managing Information Systems

Edexcel Foundation

Diploma in Software Engineering -

Dan Institute of Science And Technology

Bachelor of Political Science - Public Administration

NSS College Pandalam

Interim -

NSS College Pandalam

S.S.C. -

NSS Boys High School

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Sophin Viswanath