Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Sornalatha R

Madurai

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Office Manager

Kalvi Institute Private LTD
04.2019 - 05.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Technical Coordinator

Cognizant
07.2010 - 05.2011
  • Handled escalated calls for technical support to back up team members.
  • Collaborated with cross-functional teams for seamless integration of technology solutions, improving overall productivity.
  • Set schedules for preventive maintenance and on-site repairs.
  • Established troubleshooting strategies to help team members deal swiftly with common problems.
  • Improved success of technical team in handling support requirements by enhancing workflows and optimizing SOPs.

Education

Master Of Technology - Information Technology

Kalasalingam University
Virudhunagar, TamilNadu
04.2013

Bachelor Of Technology - Information Technology

Karpagam College Of Engineering
Coimbatore, TamilNadu
04.2010

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Customer Relations
  • Clear oral/written communication
  • Administrative Oversight
  • Training and coaching
  • Team Supervision
  • Report Preparation
  • Meeting planning
  • Team Bonding

Languages

English
Intermediate (B1)

Timeline

Office Manager

Kalvi Institute Private LTD
04.2019 - 05.2021

Technical Coordinator

Cognizant
07.2010 - 05.2011

Master Of Technology - Information Technology

Kalasalingam University

Bachelor Of Technology - Information Technology

Karpagam College Of Engineering

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Sornalatha R