Sornalatha R
Madurai
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Office Manager
Kalvi Institute Private LTD
04.2019 - 05.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Technical Coordinator
Cognizant
07.2010 - 05.2011
- Handled escalated calls for technical support to back up team members.
- Collaborated with cross-functional teams for seamless integration of technology solutions, improving overall productivity.
- Set schedules for preventive maintenance and on-site repairs.
- Established troubleshooting strategies to help team members deal swiftly with common problems.
- Improved success of technical team in handling support requirements by enhancing workflows and optimizing SOPs.
Education
Master Of Technology - Information Technology
Kalasalingam University
Virudhunagar, TamilNadu04.2013
Bachelor Of Technology - Information Technology
Karpagam College Of Engineering
Coimbatore, TamilNadu04.2010
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Administrative Oversight
- Training and coaching
- Team Supervision
- Report Preparation
- Meeting planning
- Team Bonding
Languages
English
Intermediate (B1)
Timeline
Office Manager
Kalvi Institute Private LTD
04.2019 - 05.2021
Technical Coordinator
Cognizant
07.2010 - 05.2011
Master Of Technology - Information Technology
Kalasalingam University
Bachelor Of Technology - Information Technology
Karpagam College Of Engineering
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