Soubhik Adhikary
Kolkata
Summary
Accomplished Branch Manager with extensive experience at Yes Bank, Bandhan Bank, and Axis Bank, specializing in revenue generation and relationship management. Successfully led initiatives that improved customer satisfaction and enhanced team performance. Expertise in staff management and key performance indicators, resulting in substantial growth through strategic coaching and process optimization.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Branch Manager
Yes Bank Ltd
Barrackpore
02.2024 - Current
- Directed daily branch operations, enhancing customer service and employee engagement.
- Evaluated performance metrics to identify improvement opportunities for branch growth.
- Managed staff hiring, training, and scheduling to optimize team effectiveness.
- Conducted regular performance reviews to ensure alignment with organizational goals.
- Coached team members through feedback sessions to boost performance and resolve issues.
- Monitored monthly financial performance, ensuring adherence to budgetary guidelines.
- Established strong customer relationships through targeted outreach initiatives.
- Led branch operations to deliver seamless banking services and improve satisfaction.
Branch Head
Bandhan Bank Ltd
Kolkata
01.2023 - 02.2024
- Increased annual sales through implementation of quality process improvements within branch.
- Assessed employee performance and created targeted improvement plans.
- Enhanced branch production by managing staff evaluations, hiring, terminations, and coaching on protocols.
- Reduced process bottlenecks by training employees on procedures and performance strategies.
- Ensured compliance with regulatory guidelines and requirements.
- Completed filings while maintaining strict adherence to regulations and supervisory directives.
Branch Sales Manager
Bandhan Bank Ltd
Kolkata
01.2017 - 01.2023
- Managed branch sales, customer service, finances and recordkeeping.
- Resolved customer complaints to maintain high level of satisfaction.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Customer Relationship Officer
Bandhan Bank Ltd
Kolkata
01.2015 - 01.2017
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Assisted customers with opening accounts and signing up for new services.
- Created customer support strategies to increase customer retention.
- Managed customer relations on ongoing basis to maximize customer retention.
Branch Sales Executive
Axis Bank Ltd
Kolkata
01.2012 - 01.2015
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Business Development Executive
Infortel Communication Pvt Ltd
Mumbai
01.2011 - 01.2012
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Implemented innovative business development strategies to increase customer base and expand market share.
Education
MBA - Finance
Pailan College of Management And Technology
Kolkata04.2011
Bachelor of Commerce - Accounting And Finance
Banwari Lal Bhalotia College
Asansol04.2009
High School Diploma -
DNCL Memorial School
Asansol04.2006
General Studies - General Studies
Secondary
Asansol04.2004
Skills
- Relationship management
- Revenue generation
- Team building
- Staff management
- Key performance indicators
- Sales expertise
Personal Bio
- Date of Birth - 19th May, 1988
- Father's Name - Mr. Swapan Kumar Adhikary
- Present Address - 110/22C Nabarun Flat No 1G. Ground Floor. Bonhooghly. B.T. Road. Kolkata 700108
- Faith - Hinduism
Personal Information
Title: A Banker One Can Bank Upon
Languages
English
Advanced (C1)
C1
Bengali
Native
Native
Hindi
Proficient (C2)
C2
Certification
IRDA
Timeline
Branch Manager
Yes Bank Ltd
02.2024 - Current
Branch Head
Bandhan Bank Ltd
01.2023 - 02.2024
Branch Sales Manager
Bandhan Bank Ltd
01.2017 - 01.2023
Customer Relationship Officer
Bandhan Bank Ltd
01.2015 - 01.2017
Branch Sales Executive
Axis Bank Ltd
01.2012 - 01.2015
Business Development Executive
Infortel Communication Pvt Ltd
01.2011 - 01.2012
MBA - Finance
Pailan College of Management And Technology
Bachelor of Commerce - Accounting And Finance
Banwari Lal Bhalotia College
High School Diploma -
DNCL Memorial School
General Studies - General Studies
Secondary