Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Soubhik Das

Soubhik Das

RESUME
Kolkata

Summary

Versatile Senior Manager specializing in banking and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated banking professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-focused professional with successful 9-year career in Banking sector. Dynamic successful applying Hardwork and efficiency in busy business environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
9
9
years of post-secondary education
4
4
Languages

Work History

Senior Manager, Branch Head

Axis Bank Ltd
Surat, Gujarat
01.2025 - Current
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented and developed operational standards, policies and procedures.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Provided strong leadership to enhance team productivity and morale.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.

Senior Manager, Operations Head

Axis Bank Ltd
Kolkata , West Bengal
07.2021 - 01.2025
  • Evaluated hiring, firing, and promotions requests.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Implemented productivity benchmarks across all departments to maximize company revenue.
  • Implemented and developed operational standards, policies and procedures.
  • Recommended and implemented successful strategies to maximize revenue.
  • Produced staffing matrix to provide adequate coverage of department.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Developed and implemented new filing systems to improve organizational efficiency and productivity.
  • Provided strong leadership to enhance team productivity and morale.
  • Carried out and developed social media, e-blast and public relations campaigns.
  • Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
  • Consolidated vendors and renegotiated contracts to optimize costs.
  • Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
  • Developed proposals and presentations for internal and external audiences.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Examined quarterly financials to determine business operating capacity.

Manager

Axis Bank Ltd
Bharuch
04.2019 - 07.2021
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Managed and motivated employees to be productive and engaged in work.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Deputy Manager

Axis Bank Ltd
Bharuch
04.2017 - 03.2019
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Maintained, documented and presented progress reports to leaders.
  • Supported general manager in loss prevention efforts.
  • Provided strategic allocation of resources to various departments and managers in alignment with needs.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
  • Assisted senior manager with payroll, scheduling and cash deposits and receipts.
  • Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.
  • Partnered with upper management in executing functional strategies and reporting capabilities.
  • Created reports and analyzed and interpreted data.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
  • Researched emerging products and used researched information to update store's inventory.
  • Greeted and assisted customers with questions, concerns and purchasing needs.
  • Coordinated unloading merchandise from delivery truck.

Assistant Manager

Axis Bank Ltd
Bharuch
05.2014 - 03.2017
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

MBA Summer Associate

Aldiablos Investmall Pvt Ltd
Ahmedabad
04.2013 - 06.2014
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

Higher Secondary - Accounting And Finance

ST Mary's Higher Secondary School
Coochbehar
04.2007 - 04.2009

Matric -

ST Mary's High School
Coochbehar
04.2005 - 03.2007

Master Of Business Administration - Finance And Marketing

Karnavati University
Gandhinagar
04.2012 - 05.2014

B.Com(Hon) - Accounting And Business Management

Bangabashi College
Kolkata
04.2009 - 04.2012

Skills

    Sales and marketing

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Accomplishments

  • Resolved product issue through consumer testing.

Interests

Sports, Gaming, Travelling

Timeline

Senior Manager, Branch Head

Axis Bank Ltd
01.2025 - Current

Senior Manager, Operations Head

Axis Bank Ltd
07.2021 - 01.2025

Manager

Axis Bank Ltd
04.2019 - 07.2021

Deputy Manager

Axis Bank Ltd
04.2017 - 03.2019

Assistant Manager

Axis Bank Ltd
05.2014 - 03.2017

MBA Summer Associate

Aldiablos Investmall Pvt Ltd
04.2013 - 06.2014

Master Of Business Administration - Finance And Marketing

Karnavati University
04.2012 - 05.2014

B.Com(Hon) - Accounting And Business Management

Bangabashi College
04.2009 - 04.2012

Higher Secondary - Accounting And Finance

ST Mary's Higher Secondary School
04.2007 - 04.2009

Matric -

ST Mary's High School
04.2005 - 03.2007
Soubhik DasRESUME