Summary
Overview
Work History
Education
Skills
Timeline
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Soubhik Dey

RELATIONSHIP MANAGER
Bangalore

Summary

Dedicated and results-driven Customer Loyalty Specialist with over 6 years of experience in cultivating customer retention and enhancing brand loyalty within fast-paced environments. Proficient in employing strong analytical and problem-solving skills to identify opportunities for process improvement, resulting in heightened customer satisfaction and decreased churn rates. Adept at managing high-pressure situations while delivering exceptional service and support. Committed to leveraging customer insights to develop strategies that foster long-term relationships, enhance user experiences, and drive business success.

Overview

8
8
years of professional experience
13
13
years of post-secondary education
4
4
Languages

Work History

Relationship Manager

Electricpe
04.2023 - 07.2024
  • Client Relationship Management: Build and maintain strong, long-lasting relationships with clients
  • Act as the main point of contact for clients, addressing their inquiries, concerns, and needs promptly and professionally
  • Understand clients' objectives, challenges, and industry trends to provide tailored solutions and recommendations
  • Account Management: Develop and implement account plans to achieve revenue targets and growth objectives
  • Monitor client accounts closely, identifying opportunities for upselling or cross-selling Electricpe's products and services
  • Collaborate with internal teams to ensure timely delivery of solutions and resolutions to client issues
  • Retention and Renewals: Proactively engage with clients to ensure high satisfaction levels and address any issues or concerns promptly
  • Drive client retention through proactive communication, relationship building, and value demonstration
  • Facilitate contract renewals and negotiate terms to maximize client retention and revenue generation
  • Business Development: Identify new business opportunities within existing client accounts and explore avenues for expansion
  • Collaborate with the sales team to develop strategies for acquiring new clients and expanding Electricpe's market presence
  • Participate in networking events, industry conferences, and client meetings to promote Electricpe's services and enhance brand visibility
  • Performance Tracking and Reporting: Monitor key performance metrics, including client satisfaction scores, retention rates, and revenue growth, and take corrective actions as needed
  • Prepare regular reports and presentations to update management on client relationship status, account performance, and business development activities

Key Accounts Manager

Defmacro Software
11.2019 - 04.2023
  • Key Account Manager ClearTax, Bangalore, Karnataka.
  • Utilization of software and Train the new Customer on our software
  • Track customer feedback and drive purchases of new software and up-sell and cross-sell the renewal as per special offer
  • Solving Basic Taxation Queries and Accounting Queries
  • Retention and Maintaining Customer Relationship
  • Maintaining CRM (Leadsquare) 70-80 Customer profile
  • Taking offline Seminar for Software in CA Firms
  • Taking Webinar for Mass Firm member for New feature and update of software and also taking QnA
  • All customer are Charted Accountant and Charted Accountant Firm in PAN India

Customer Relationship Manager

Concentrix Daksh Services India Private Limited
11.2016 - 05.2018
  • Customer Relationship Manager Concentrix Daksh Pvt Ltd, Bangalore, Karnataka Worked with well know banking domain as CRM assisted for banking queries and issue faced
  • Coordinated with various divisions and departments in servicing of routine banking transactions
  • Took Escalation for dispute transaction and also customer retention
  • Worked for Offshore branch of Axis Bank as CRM (Digitally)

Education

Diploma - Mechanical

Sri Jayachamarajendea (Government) Polytechnic

BBA - Business Administration

Manipal University , Jaipur
Jaipur, India
04.2001 -

Skills

    Active Listening
    Empathy
    Clear and Concise Communication
    Building Rapport
    Negotiation Skills
    Problem-Solving
    Financial Literacy
    CRM Systems Proficiency
    Analytical Skills
    Adaptability

Timeline

Relationship Manager

Electricpe
04.2023 - 07.2024

Key Accounts Manager

Defmacro Software
11.2019 - 04.2023

Customer Relationship Manager

Concentrix Daksh Services India Private Limited
11.2016 - 05.2018

BBA - Business Administration

Manipal University , Jaipur
04.2001 -

Diploma - Mechanical

Sri Jayachamarajendea (Government) Polytechnic

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Soubhik DeyRELATIONSHIP MANAGER