Soubin Das
Store Manager
Kolkata
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
24
24
years of professional experience
1
1
Language
Work History
Store Manager
Reliance Digital
09.2013 - Current
- Supervised all daily functions of store activity to ensure customer satisfaction.
- Responsible for maintaining positive relations with all associates within the organization, and continuous communication with all members of management.
- Responsible for goods receiving, inventory control, cataloging, stock taking, and aging.
- Participated in the hiring and provided training to newly hired or promoted associates.
- Solving customers' complaints.
- Business P&L review each week to make it more profitable.
- Trained and developed staff in sales techniques, resulting in increased team performance and engagement.
- Executed promotional strategies that elevated store visibility, attracting new customers and boosting sales.
Retail Sales Associate
HP India (Xylem Resource Management Pvt. Ltd.)
05.2010 - 08.2013
- Providing supervision to the sales personnel, clerks, and warehouse personnel.
- Provided exceptional customer service by assisting customers with product selection and inquiries.
- Maintained inventory accuracy by conducting regular stock checks and updating inventory systems.
- Implemented effective merchandising strategies to optimize product placement and drive sales.
Sr. Customer Support Associate
Future Group (E Zone)
01.2008 - 05.2010
- Dealing with customers regarding the selling of laptops, mobiles, printers, and iPods.
- Maintaining the daily stock report.
- Mentored junior team members, fostering skills development and increasing overall team productivity.
Store In charge
Nokia Priority Dealer
01.2005 - 12.2007
- Managed store operations to optimize inventory flow, resulting in improved stock availability.
Store In charge
Hutch Tele Shop
05.2004 - 12.2005
- Led a team in daily sales initiatives, enhancing customer engagement and overall store performance.
Team Leader
Anandabazar Patrica
12.2003 - 04.2004
- For a sales promotion
Supervisor
Indian Market Research Bureau
01.2002 - 11.2003
- Worked for door to door research for a team of 15 promoters.
Education
MBA -
Board/University Sikkim Manipal University
01-2012
B.Com. - undefined
Calcutta University (CU)
01-2001
Year-XII -
West Bengal Board of Higher Secondary Education
01-1998
Year-X -
West Bengal Board of Secondary Education
01-1996
Skills
- Comprehensive problem solving capabilities, excellent verbal and written communication skills and demonstrated ability to lead and manage an effective environment
- Ability to deal with people diplomatically
- Willingness to learn Team facilitator
- Store operations management
- Staff training and development
Accomplishments
- Certified for Excellence from Reliance Digital
- Certified for Best employee of the month Six times from Future Group.
- Recognized as an excellent customer service provider by the Top Management.
- Certified for Hp Computing, Printing Expert from Hp
- Certified for Microsoft Expert from Microsoft.
Interests
Listening music, playing Guitar
Timeline
Store Manager
Reliance Digital
09.2013 - Current
Retail Sales Associate
HP India (Xylem Resource Management Pvt. Ltd.)
05.2010 - 08.2013
Sr. Customer Support Associate
Future Group (E Zone)
01.2008 - 05.2010
Store In charge
Nokia Priority Dealer
01.2005 - 12.2007
Store In charge
Hutch Tele Shop
05.2004 - 12.2005
Team Leader
Anandabazar Patrica
12.2003 - 04.2004
Supervisor
Indian Market Research Bureau
01.2002 - 11.2003
B.Com. - undefined
Calcutta University (CU)
MBA -
Board/University Sikkim Manipal University
Year-XII -
West Bengal Board of Higher Secondary Education
Year-X -
West Bengal Board of Secondary Education