Summary
Overview
Work History
Education
Skills
Affiliations
Gardening, Net surfing, painting, listening music
Timeline
Generic
Soudamini Jena

Soudamini Jena

Bangalore

Summary

PROFILE & STRENGTHS A competent and diligent professional, offering of rich cross-functional exposure across Computer Operation. Currently spearheading as an Operation Manager with ICICI Bank Ltd. Bangalore. To Enhance and Contribute in the Growth of the Company through Business Development, smooth flow of financial and non-financial transactions at the branch level, Revenue Generation, Profit and Cost Management, Customer Acquisition and Retention. Capable of working effectively in a fast-paced environment and consistently prioritizing tasks to meet deadlines; excellent interpersonal skills, initiative, attention to details and follow- through skills. Systematic, organized, hardworking and dedicated team player with an analytical bent of mind, determined to be a part of a growth-oriented organization. Thorough knowledge of both the market and the capabilities of the product; proven capability in understanding and tracking market dynamics to trigger policy realignments to remain firmly afloat in fiercely competitive market. Proven people management skills coupled with professional competencies in mobilizing and judiciously managing resources with structured inputs in the domains of project planning, scheduling and monitoring to ensure project accomplishment within defined time/cost parameters. Effective communicator with exceptional analytical and problem solving skills.

Overview

14
14
years of professional experience
11
11
years of post-secondary education
1
1
Language

Work History

Senior Manager, Operations

ICICI BANK LTD
Bengaluru
01.2022 - Current
  • Ensuring that the financials of the branch are under control and the branch adheres to the Know Your Customer (KYC) and Anti-Money Laundering (AML) norms at all times
  • Completes extensive due diligence investigations using public and private databases in accordance with Anti Money Laundering (AML)
  • Understand the firm’s KYC requirements when completing documentation inclusive (CDD,CIP,EDD,LDD, SpDD &PDD)
  • Compare the contrast difference within KYC records, highlight escalate any discrepancies
  • Scrutinizing the KYC of Individuals, checking the details of Individuals such as DOB, Nationality, Passport, Occupation etc
  • Ensuring adherence to prescribed guidelines as per operations manual & e-circulars issued from time to time
  • Initiating daily / weekly / monthly calls with clients to ensure smooth process hygiene
  • Responsible for dealing with external and internal auditors and compliance
  • Supervising Key Areas including Marketing, Business Channel Development, Team Development, Cost Management, and Revenue Generation
  • Maintain continuous customer engagement through customer visits / contacts, and proactively resolve customer issues / queries
  • Provide the highest standard of customer service in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients
  • Managing team and ensuring quality and productivity targets are met
  • Providing coaching and feedback to team members to enable them to improve their performance
  • Work with internal stakeholders for service requirements, enquiries, and instructions
  • Responsible for effective service recovery process through complaint logging and handling
  • Continually identify opportunities to improve client efficiency / performance, through e.g
  • Optimising channel usage, identifying service improvements, product solutions
  • Taking care of all types of triggers like TMT normal, fastrack, TMT turnover etc
  • Meet with clients to understand issues, educate them on regulatory requirements
  • Checking various daily reports auto cash report/ ISRA-Gold Loan, IKits, EOD reports)
  • Managing the volume of work and keeping it distributed as per the time limitations
  • Completing the work in limited time and maintaining the Productivity throughout the process
  • Checking audit SQLs for re-confirmation & implementing corrective measures
  • Addressing the needs and requirements of walk in customers and prospective customers
  • To ‘WoW’ customers by meeting & exceeding their service level expectations with a clear objective of attaining competitive advantage in ‘service.

Teller, Welcome-Desk, Operation Manager

HDFC BANK LTD
Bengaluru
11.2009 - 01.2022
  • Efficiently handling overall responsibilities of office work and bank transactions, pertaining to routine correspondences of the company and efficiently looked after overall Data management of the files of projects & business while ensuring accuracy, precision and facilitating easy retrieval of records whenever required
  • Accountable for performing the entire computer related jobs in the office including new A/C opening, KYC verification, responsible for cash receipts, deposits and customer transactions and streamlining the office management system making computer presentations and preparing documents for various assignments; efficient in proper filing and maintenance of all the correspondence
  • Maintaining relationships with customers for achieving repeat/referral business
  • Administering Office functioning and reporting the same to seniors on daily basis
  • Identify & analyze customer’s requirements by maintaining active & comprehensive conversation; ensure customer issues are promptly addressed, document and resolve in a timely and professional manner and passed them to correct channels
  • Made efforts across developing healthy working environment in the organization by coordinating and assisting clients in day to day business operations; also ensured optimum & effective utilization of resources and time
  • Developed strong MIS reports daily while coordinating with respective officers and Management for complete operations
  • Carrying out efforts across managing Office maintenance records
  • Managing the volume of work and keeping it distributed as per the time limitations.

Business Development Executive

ICICI BANK. LTD
07.2008 - 11.2009
  • Solving customer queries using FCRM Software
  • Generate current account leads through branch walk-ins customers Responsible for cross selling in the branch
  • Follow up with the existing customers maintaining month-end float
  • Responsible for KYC cheque lodgement on time
  • Checking account details and suggest customers regarding the correct variant depending upon their transactions

Education

MASTER OF BUSINESS ADMINISTRATION - FINANCE. MARKETING AND IT

Biju Patnaik University Technology
Odisha
04.2006 - 01.2008

Bachelor Of Science - Physics, Chemistry, Mathematics

North Orissa University
Barbil, Odisha
05.2001 - 01.2004

HIGHER SECONDARY CERTIFICATE - Physics, Chemistry, Mathematics, Biology

Council of Higher Secondary Education
Barbil
06.1999 - 01.2001

Board of Secondary Education - Mathematics, Science, Social Studies, English,Odia

Kalinga Nagar High School
Odisha
04.1994 - 01.1999

Skills

MS-Office (Word, Excel, PowerPoint), Microsoft Outlook, Banking software (CRM, Finacle 10X Version, Finware etc) Windows 10, FCRM, Omni Flowundefined

Affiliations

CERTIFIED ANTI MONEY LAUNDERING INVESTIGATOR (CAMI) Ponsun Advisory Board, 2022

Gardening, Net surfing, painting, listening music

I give my time in gardening so as to keep my surrounding environment so much pleasing. Through net surfing I read various articles related to daily life and knowledge-based learning. I usually spend my idle time in listening old and new music.

Timeline

Senior Manager, Operations

ICICI BANK LTD
01.2022 - Current

Teller, Welcome-Desk, Operation Manager

HDFC BANK LTD
11.2009 - 01.2022

Business Development Executive

ICICI BANK. LTD
07.2008 - 11.2009

MASTER OF BUSINESS ADMINISTRATION - FINANCE. MARKETING AND IT

Biju Patnaik University Technology
04.2006 - 01.2008

Bachelor Of Science - Physics, Chemistry, Mathematics

North Orissa University
05.2001 - 01.2004

HIGHER SECONDARY CERTIFICATE - Physics, Chemistry, Mathematics, Biology

Council of Higher Secondary Education
06.1999 - 01.2001

Board of Secondary Education - Mathematics, Science, Social Studies, English,Odia

Kalinga Nagar High School
04.1994 - 01.1999
Soudamini Jena