Sougrakpam Hemjit Singh
Pune
Summary
HR shared services/HR operations/ SAP HR/SAP SF Quality-focused HRSS Support Officer with background of successful management of HR operations. Enthusiastic about improving quality and effectiveness of services.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
HRSS Support Officer
DSM Shared Services/DSM India/Envalior India
2021.12 - Current
- Managed end-to-end HR Shared Services Transactional activities, ensuring seamless execution of HR processes
- Demonstrated deep domain knowledge regarding process deliverables within the HR function
- Coordinated new hire onboarding in collaboration with Talent Acquisition, HRBP, and Managers
- This involved collecting details, preparing employment contracts, registering personnel numbers via vendor systems, and managing onboarding documentation and background verification
- Maintained records in SAP HCM and integrated systems like EuHreka
- Strictly adhered to standard operating procedures, maintaining a high level of consistency and quality in service delivery
- Leveraged strong interpersonal skills to effectively communicate and collaborate with stakeholders, fostering positive working relationships
- Managed HR administrative tasks, including sending confirmation letters for employment changes (e.g., transfers, promotions, contractual agreement updates), handling parental leave requests, and issuing termination letters
- Additionally, handled employer statements, provided additional employer statement facilities, and managed employee declarations
- Displayed keen attention to detail, consistently identifying and rectifying discrepancies in processes
- Generated monthly reports, including retirement reports and employee address reports.
Senior Associate - PersolKelly deputation to Hero MotoCorp Ltd
Hero MotoCorp Ltd
2020.01 - 2021.12
- Managed HR systems, including SuccessFactors and SAP HCM, focusing on employee central module and hybrid integration
- Handled new hires, rehires, mass uploads, cost center, transfer, and position management requests
- Updated personnel administration and organizational changes in SAP and SuccessFactors
- Managed personal details, education, and employment updates in SAP
- Maintained a thorough understanding of HR policies and applied them effectively to ensure compliance and consistency
- Oversaw the uploading and validation of employee documents
- Administered the contingent work management system, covering creation, maintenance, and exits
- Generated and issued appointment letters, new joiner ID cards, and managed face registration for attendance
- Led an e-file management project
- Successfully organized and supported a COVID-19 vaccination camp.
Senior Associate- Technip FMC
Technip FMC
2017.10 - 2020.01
- Led the transition of employee data management from the USA to India in February 2018
- Managed data in SAP and SuccessFactors, specifically related to employee payroll
- Specialized in SuccessFactors' Employee Central
- Contributed to the transition team's pilot batch for data management in the US and UK
- Handled various HR processes, including onboarding, new hires, terminations, and employee lifecycle changes
- Strictly adhered to standard operating procedures, maintaining a high level of consistency and quality in service delivery
- Managed inpat/expat records for multiple regions, including the UK, US, Africa, Germany, Middle East, and Italy
- Collected and meticulously cleansed data to populate management reporting systems, facilitating data-driven decision-making
- Oversaw organization structure changes, adhoc changes, and mass changes
- Implemented numerous Aim ideas for continuous improvement
- Conducted UAT testing and obtained sign-off for new work schedules based on business requirements
- Collaborated with HRBP teams in the US, UK, and other regions to resolve requests.
Executive
ScaleneWork to HCL Technologies Ltd
2014.04 - 2017.10
- Supported operations in the USA, UK, Indonesia, and India
- Initiated bulk background checks
- Managed pre-joining and post-joining employee screenings
- Displayed keen attention to detail, consistently identifying and rectifying discrepancies in processes
- Handled backlog screen check documentation
- Oversaw amber, red, and green report activities
- Analysed and obtained management approval for retention or termination based on the report findings
- Provided recommendations based on the analysis
- Generated SAP reports to track active and exiting employees
- Recipient of multiple 'Performer of the Month' awards.
- Developed and implemented HR policies, procedures, and processes to ensure compliance with employment regulations.
Matrix Business Services India Private limited
Matrix Business Services India Private limited
2013.01 - 2013.10
- Conducted education and employment verification
- Coordinated drug screening with clinical teams and candidates/employees
- Performed address verification (permanent and current)
- Conducted reference checks via email and phone
- Conducted primary and secondary research on companies
- Maintained a daily activity dashboard
- Delegated tasks to the team.
Education
Master of Business Administration - Human Resource and Marketing
Anna University
01.2011
Skills
- Data Management and MIS skills, Passionate, Adaptability to work across global teams, highly collaborative, Stakeholder management, Strong Communication, Ability to work in a cross functional environment, Critical thinking, problem solving, work with middle management and senior leadership, Integrity, Organized, Professionalism
- Self-Motivation, Customer Service, Adaptability
- Operational Support
- Contract Management
- Continuous Improvement
- Work Planning and Prioritization
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Quality Assurance
- Regulatory Compliance
- Decisive Decision-Making
- Documentation Skills
- Document Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
SAP HCM Certificate from Udemy( August 2021)
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
HRSS Support Officer
DSM Shared Services/DSM India/Envalior India
2021.12 - Current
Senior Associate - PersolKelly deputation to Hero MotoCorp Ltd
Hero MotoCorp Ltd
2020.01 - 2021.12
Senior Associate- Technip FMC
Technip FMC
2017.10 - 2020.01
Executive
ScaleneWork to HCL Technologies Ltd
2014.04 - 2017.10
Matrix Business Services India Private limited
Matrix Business Services India Private limited
2013.01 - 2013.10
Master of Business Administration - Human Resource and Marketing
Anna University
SAP HCM Certificate from Udemy( August 2021)
Proficiency
Travelling, Capturing Moments, Feeling the music
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