Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Honors And Awards
Generic

Soujanya Addanki

Hyderabad

Summary

Experienced Senior Consultant with expertise in creating project and implementation strategies. Strong analytical abilities and project management expertise. Proven track record of overcoming obstacles and delivering innovative solutions to complex problems. Excels in adapting to new challenges and driving successful outcomes.

Overview

23
23
years of professional experience

Work History

Senior Consultant

Infosys Limited
01.2023 - Current
  • Company Overview: Portfolio/Program management of the (4+) accounts under the delivery manager of Cloud and Infra support services(CIS) in the manufacturing vertical. Client facing, data-focused approach to improve and optimize the processes, drive the program review board to ensure alignment at the executive level on the major projects and initiatives, Vendor partner/subcontractors relationship management.
  • Portfolio/Program management of the (4+) accounts under the delivery manager of Cloud and Infra support services(CIS) in the manufacturing vertical.
  • Client facing, data-focused approach to improve and optimize the processes, drive the program review board to ensure alignment at the executive level on the major projects and initiatives, Vendor partner/subcontractors relationship management.
  • Oversee the project timeline, deadlines, defining and executing key milestones.
  • Manage program scope, budget, and resources.
  • Provide regular Sr leadership updates on the progress against OKR goals, status of strategic initiatives, employee utilization, highlighting successes, challenges, and recommendations for improvement.
  • Accountable for one of the Service improvement plans of a SaaS Client, lean and Kaizen initiatives for ops efficiency.
  • Lead the operations team, focusing on L1 and L2 support for two tracks.
  • PMO, budget and milestone tracking for an account.
  • Lead a team which ensures appropriate data/documents/metrics/quality is in place to meet any sort of quality/project audits to make the project 100% compliant.
  • Accountable for maintaining updated project and program Metrics.
  • Identify and mitigate program risks, developing contingency plans as needed.
  • Responsible for providing talent and learning advisory, managing the execution of learning initiatives, early training talent management interventions, designing leadership enablement programs with L&D teams.
  • Portfolio/Program management of the (4+) accounts under the delivery manager of Cloud and Infra support services(CIS) in the manufacturing vertical. Client facing, data-focused approach to improve and optimize the processes, drive the program review board to ensure alignment at the executive level on the major projects and initiatives, Vendor partner/subcontractors relationship management.

Policy and Operations Program Manager

Trust Lab
12.2020 - 03.2021
  • Company Overview: Trust & Safety Policy and Operations program manager.
  • Managed programs related to the content platforms to identify and mitigate content safety risks such as misinformation, hate speech and brand safety.
  • Mainline responsibility is also to manage the 3P team for Vendor coverage - Contract negotiations, program training, conducting quality checks, identifying process gaps and workflow management.
  • Working with VP to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, policies/required documentation, and fixing product loopholes.
  • Coordinate work streams across all engineering, product and design areas and work closely with the leadership team.
  • Responsible for risk management along with identification and mitigation planning.
  • Background research and analysis of fraudulent behaviour of users on internet platforms.
  • Investigate complex situations and potential risk surfaced in high volume queues.
  • Setting OKRs, Benchmarking SLAs, implementing QA standards and forming continuous improvement strategies in Operations.
  • Trust & Safety Policy and Operations program manager.

Program Manager for a Pilot Vendor Program

Facebook India
05.2017 - 05.2018
  • Company Overview: Support a Global Outsourcing pilot program that provides executive assistance services to internal Facebook clients.
  • Handling 20 members (3 TLs and a Program manager) team in 4 different time zones.
  • Work with stakeholders and external service providers to maintain program stability, mitigate company risks, and ensure adherence to corporate policies and quality standards.
  • Create and drive vendor metrics.
  • Plan work schedule based on forecast and making changes whenever needed.
  • Designed and launched quality assurance process single handedly from scratch.
  • Respond to escalations and take ownership of resolving the operational issues (TAT, Quality, evaluate performance, managing vendor schedules).
  • Collaborate with cross teams like Enterprise engineering/Info Sec teams to mitigate company risks and improve tools efficiency for the success of the program.
  • Key results: Program consistently maintained 99% task accuracy; saved weekly > 3 hours per manager and recorded around 33% increase in client base within 6 months.
  • Support a Global Outsourcing pilot program that provides executive assistance services to internal Facebook clients.

Strategist, Search Quality

Google India Pvt. Ltd
05.2010 - 04.2015
  • Company Overview: Part of the Search Quality team from 2007 and worked on various projects and programs of Product Search.
  • Proactive action on millions of spam websites using Search Quality tools.
  • Initiated and worked on many core-job experiments, one such experiment has been converted to a 20% workflow.
  • Created and led a niche spam task force.
  • Worked with the legal removals, consumer operations, web spam engineering, and safe search engineering teams to streamline our workflow and align priorities.
  • Part of the manual web spam effort behind child sexual abuse imagery (CSAI) coordinating between product, legal, and engineering to clean up Google’s search results.
  • Part of the Search Quality team from 2007 and worked on various projects and programs of Product Search.

Associate, Search Quality

Google India Pvt. Ltd
09.2007 - 05.2010
  • Company Overview: Part of the Search Quality team from 2007 and worked on various projects and programs of Product Search.
  • Part of the Search Quality team from 2007 and worked on various projects and programs of Product Search.

AdWords Coordinator

Google India Pvt. Ltd
12.2006 - 08.2007
  • Company Overview: Part of the Search Quality team from 2007 and worked on various projects and programs of Product Search.
  • Part of the Search Quality team from 2007 and worked on various projects and programs of Product Search.

Sr. Tech Support Expert

Dell India Inc.
11.2003 - 04.2006

Faculty

DBPM Degree College
06.2002 - 03.2003

Education

M.Sc. - Computer Science

Kasturba Gandhi Women’s College
01.2002

B.Sc. - Mathematics, Statistics and Computer Sc

Siddhartha Degree college
01.2000

Skills

  • Program and Operations management
  • Strategic Alignment & Learning Advocate
  • Trend/Fraud Analysis
  • Client and Vendor partner relationship management
  • Data-driven decision making
  • Stakeholder management
  • Quality Governance and Risk management

Accomplishments

  • Instrumental in working on the RTO post-pandemic for a major account, increasing RTO from 11% to 42% in a month.
  • Part of the DEI leadership team of Infosys CISMFG, fostering inclusion and improving diversity.

Timeline

Senior Consultant

Infosys Limited
01.2023 - Current

Policy and Operations Program Manager

Trust Lab
12.2020 - 03.2021

Program Manager for a Pilot Vendor Program

Facebook India
05.2017 - 05.2018

Strategist, Search Quality

Google India Pvt. Ltd
05.2010 - 04.2015

Associate, Search Quality

Google India Pvt. Ltd
09.2007 - 05.2010

AdWords Coordinator

Google India Pvt. Ltd
12.2006 - 08.2007

Sr. Tech Support Expert

Dell India Inc.
11.2003 - 04.2006

Faculty

DBPM Degree College
06.2002 - 03.2003

B.Sc. - Mathematics, Statistics and Computer Sc

Siddhartha Degree college

M.Sc. - Computer Science

Kasturba Gandhi Women’s College

Honors And Awards

  • Over a dozen Peer bonuses - Google
  • 2 spot bonuses and 2 Gold Awards - Google
  • DM RnR Rise award for best performance in going above and beyond for a beginner - Infosys
  • VP RNR Rise award for best performance and DEI activity - Infosys
  • CIS H1 FY25 RISE Award for bringing and executing new additional projects generating revenue of 200k within 2 quarters with minimal resources
  • Gold Award Citation for critical contributions to the SQE TVC pilot PQT team

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