Soujanya Jain
DAKSHINA KANNADA
Summary
• Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.
Overview
10
10
years of professional experience
Work History
Administrative Coordinator
Aishwarya color Lab
shivamoga
03.2014 - Current
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Customer Service Representative
ICICI BANK LTD
Chikmagalur
07.2008 - 05.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Education
BBA - COMMERCE
Alvas College of Business Management
MOODUBIDRE07.2007
Skills
- Multitasking Abilities
- Flexible and Adaptable
- Problem-Solving
- Teambuilding
- MS Office
- Photoshop
Timeline
Administrative Coordinator
Aishwarya color Lab
03.2014 - Current
Customer Service Representative
ICICI BANK LTD
07.2008 - 05.2009
BBA - COMMERCE
Alvas College of Business Management