Soujanya Potturi
Hyderabad
Summary
Dynamic professional with extensive experience and excelling in customer service and issue troubleshooting. Proven ability to manage high-volume calls while maintaining professionalism. Skilled in credentialing processes and effective communication, consistently achieving performance benchmarks and enhancing client satisfaction. Adaptable team player dedicated to delivering quality results in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr Associate
Tech Mahindra
Hyderabad
12.2025 - 05.2026
- Managed high volume inbound calls, ensuring clear communication and customer satisfaction.
- Resolved customer inquiries and concerns, delivering quality service that met performance benchmarks.
- Assisted customers by answering questions and resolving issues promptly.
- Assisted customers with placing orders, answering inquiries, and processing payments.
- Provided product information and guided customers through purchasing processes.
- Conducted follow-ups with customers to verify satisfaction and reinforce positive outcomes.
- Ensured compliance with company guidelines during call handling.
- Answered incoming customer calls regarding products and services, troubleshooting problems, and providing technical support.
Associate
Sutherland Global Services
Hyderabad
08.2023 - 11.2025
- Managed the end-to-end credentialing and re-credentialing process for providers.
- Proactively monitored upcoming expirations and initiated timely renewals, ensuring uninterrupted network participation.
- Verifying provider credentials including License, Work history, Board certification, Trainings, DEA, CAQH profile management, Malpractice.
- Reviewed and verified applications for accuracy and completeness.
- Assisted with application submission and maintained accurate documentation for provider records.
- Identified provider needs promptly, facilitating timely support and improving service delivery.
- Communicated with provider offices and followed up on outstanding tasks.
- Managed inbound and outbound calls to resolve provider inquiries and concerns, enhancing overall client satisfaction.
- Provided client support for CVS Aetna by addressing inquiries and concerns.
Tax Analyst
Online Tax and Accounting Solutions
Karimnagar
05.2022 - 08.2022
- Prepared and reviewed tax filings in compliance with Income Tax Act, 1961 and Goods and Services Tax, ensuring accuracy and timely submission.
- Prepared detailed tax returns for individuals and businesses, ensuring compliance and maximizing client deductions.
- Analyzed financial documents to ensure compliance with tax laws.
- Documented and verified deductions, credits, and filings to enhance accuracy and minimize client liabilities.
- Reviewed and reconciled tax filings for accuracy and completeness.
- Addressed client tax inquiries and provided strategic guidance to optimize tax positions.
- Identified various tax credits, exemptions, and deductions available to clients.
- Maintained up-to-date knowledge of changes in taxation laws and regulations.
Analyst
Teleperformance
Hyderabad
02.2021 - 01.2022
- Worked on a Google process (client: Google) as a Process Analyst.
- Worked as a Process Analyst at [Teleperformance], supporting Google operations by analyzing workflows, optimizing efficiency, and upholding quality standards.
- Analyzed large datasets using Microsoft Excel to identify trends, reduce errors, and improve overall process efficiency.
- Executed daily operational tasks with precision.
- Performed data analysis and quality checks for Google non-voice operations, improving accuracy and reducing processing errors.
- Utilized various software and tools to streamline processes and optimize performance.
- Ensured strict adherence to data security, compliance, and confidentiality standards while handling sensitive client data.
- Designed and maintained dashboards to monitor key performance metrics effectively.
Education
Bachelor of Commerce - Financial Accounting, Business Economics, Commerce
Apoorva Womens Degree College
Karimnagar10-2020
Intermediate -
Alphores Junior College
Karimnagar03-2017
SSC -
Vasant Valley High School
Karimnagar03-2015
Skills
- Credentialing processes
- CAQH Profile Management
- US Healthcare Operations
- Customer service
- Ability to work efficiently in a fast paced environment
- Issue troubleshooting
- Problem solving
- Conflict resolution
- Adaptability and flexibility
- Effective communication
- Teamwork & collaboration
- Excellent communication
Accomplishments
- Participated In Many Inter Collegiate Competitions
- Department of posts: India (letter writing competition)
- Art Floor (art competition)
- Science week celebration (poster making)
- NSS/NCC activities
- Participation in cultural events, sports, debates
- Awarded certificate for active participation from Satavahana university cultural event
- Awarded as Star Performer in Quarterly awards ceremony.
- Volunteering for college/university events
- Coordinating programs or workshops
Disclaimer
I hereby Declare that all above the information provided is true to the best of my knowledge.
Languages
English
Advanced (C1)
C1
Telugu
Native
Native
Hindi
Beginner (A1)
A1
Certification
- Received a certificate of appreciation from Satavahana University for active participation and performance in the cultural event, 2020.
Timeline
Sr Associate
Tech Mahindra
12.2025 - 05.2026
Associate
Sutherland Global Services
08.2023 - 11.2025
Tax Analyst
Online Tax and Accounting Solutions
05.2022 - 08.2022
Analyst
Teleperformance
02.2021 - 01.2022
Bachelor of Commerce - Financial Accounting, Business Economics, Commerce
Apoorva Womens Degree College
Intermediate -
Alphores Junior College
SSC -
Vasant Valley High School