Soujanya K Pastay
Ranebennur
Summary
I have received beginner-level training in Java programming and database management systems, with a focus on Oracle 12C (Administration, Essentials, Backups, Recovery, and RMAN utility) as well as Microsoft SQL 2012 (Administration, Essentials, Backups, and Recovery).
With one year of experience in incident management on the Liberty Global Project. I have worked on reducing average incidents and enhancing communication protocol. I have effectively managed hight-priority incidents for multiple clients, ensuring minimal service disruption
Overview
2
2
years of professional experience
1
1
Certification
Work History
Systems Engineer
Infosys
Ranebennur
08.2022 - Current
Driving the Bridge by involving all relevant Resolver Groups and continuing the discussions until the major incident. Served as a shift lead and monitored their activities. Was proactive and responsive regarding Major Incidents. Ensure the Major Incident incident worklog is filled and up-to-date. If it is an application Major Incident, then ensure emails have also been sent. Acts as the point of contact and issue for support groups and internal businesses during the recovery of major incidents.
Acted as a SPOC for the Customer to provide the status update whenever a major incident occurred. Coordinating with the respective team for the speedy resolution of the Major Incident. Ensuring the major incident is resolved within the SLAs agreed with the customer, taking all the preventive actions to minimize the service and business impact. Conducting a thorough analysis and preparing the Major Incident Report (MIR) document for every Major Incident after it is closed.
Education
Some College (No Degree) - Bachelor of Engineer
STJ Institue of Technology
Ranebennur06-2022
Some College (No Degree) - Manual Testing
Udemy Training
OnlineSkills
- Manual Testing
- Jira Tool
- Scrum
- Incident Managing
- Incident Reporting
- Incident tracking
- Java
- Oracle 12C
- Microsoft SQL 12c
Affiliations
I possess strong communication skills, which have enabled me to effectively collaborate with stakeholders and resolver teams across various countries. I have led bridge calls, engaging the appropriate teams while multitasking efficiently, and have also served as a shift lead.
Accomplishments
I was recognized with an Insta Award for effectively managing a high-priority incident and demonstrating proactive communication during calls.
Certification
- Azure fundamental
- Infosys certified Cloud beginner
- Infosys certified ITIL Foundation Associate
- Infosys certified basic database
- Udemy certified Manual Testing
Strength
Collaborative, Self-Motivated, Active-listening, Dedicated, Communication skills.
Timeline
Systems Engineer
Infosys
08.2022 - Current
Some College (No Degree) - Bachelor of Engineer
STJ Institue of Technology
Some College (No Degree) - Manual Testing
Udemy Training
Similar Profiles
Tristan ZaleskiTristan Zaleski
Application Developer V at InfosysApplication Developer V at Infosys
Balaji Krishnan SBalaji Krishnan S
Program Manager / Project Manager at InfosysProgram Manager / Project Manager at Infosys
Ayush Pratap SinghAyush Pratap Singh
System Associate at infosysSystem Associate at infosys
CHANDRA MOHAN KCHANDRA MOHAN K
Associate Consultant at InfosysAssociate Consultant at Infosys
Ajit ArerAjit Arer
Site Engineer at Sona Infrabuild Pvt ltdSite Engineer at Sona Infrabuild Pvt ltd