Soujeshmon PC

A result-oriented professional with around 16 years of rich exposure in the hospitality industry. Expertise in budgeting, forecasting, operations, pre-opening, strong people management, and interpersonal skills. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.

• 2023, This year has been characterized by remarkable accomplishments, showcasing our unwavering dedication to excellence and the overall triumph of our F&B department.
• 2023, Accomplished Key F&B Revenue Goal: We not only met but surpassed our designated F&B revenue target, significantly bolstering the hotel's financial prosperity. Strategic planning and the execution of revenue-generating initiatives were pivotal in reaching this significant milestone.
• 2023, Diwali by Marriott Revenue - 1CR: The Diwali by Marriott event yielded an impressive revenue of 1 crore, highlighting our adept event management and promotion strategies. This achievement underscores our ability to leverage festive opportunities and enhance the hotel's profitability.
• 2023, Hosted Top Corporate Leadership Teams: We hosted leadership teams from renowned corporations such as Daimler, Juniper, GE, and Shell, solidifying our reputation as the preferred venue for prestigious corporate gatherings. This enhances our brand prestige and fuels revenue growth.
• 2023, F&B Guest Voice Score Increase: By implementing customer-centric initiatives, we achieved a notable 10-point increase in the F&B guest voice score compared to the previous year. This signifies heightened guest satisfaction and the successful implementation of service enhancement strategies.
• 2023, Market Place by Marriott - First in Whitefield Area: Our hosting of "Market Place by Marriott" has positioned our hotel as the premier choice in the Whitefield area. This innovative marketing concept has not only attracted local corporates but also bolstered our market presence and competitiveness.
• 2023, Four Big ODCs at KTPO: Effectively managing and catering to three significant ODCs at KTPO with capacities of 8000, 10000, and 13000 pax demonstrates our operational prowess and ability to handle large-scale events. This solidifies our status as the preferred MICE destination.

• Leading the food and beverage department with a team of 95 members, achieving a revenue of 58 crores.
• Serving as a member of the hotel's executive committee, overseeing the food and beverage operations at Bengaluru Marriott Whitefield, India.
• Successfully enhancing the Net Promoters score through strategic analysis of customer feedback and implementing tailored measures.
• Vigilantly monitoring revenue against the annual budget allocation and introducing innovative strategies to boost overall hotel revenue.
• Implementing waste tracking measures across departments to effectively manage costs.
• Conducting regular job discussions with managers and executives to foster motivation and facilitate ongoing learning.
• Assuming responsibility for the room’s division in the absence of the accommodation manager, closely coordinating with front office and housekeeping for group movements and arrivals.
• Personally managing VIP events attended by dignitaries such as the governor, chief minister, and union ministers.
• Contributing to the preopening team of Vivanta Miramar, Goa, a 76-room hotel with 3 food and beverage outlets, as an extension of Vivanta Panaji, Goa.
• Conceptualizing and executing Qmin for Panaji, an online delivery platform for Taj hotels.
• Successfully launching Trinity Square Coffee Shop and initiating the pre-opening of Seven River, IHCL's first microbrewery at Taj MG Road, Bengaluru.
• Organizing outdoor events for up to 15,000 attendees while working at Taj MG Road in Bengaluru.
• Achieving an 11% growth in guest satisfaction scores compared to 2022 at Marriott Whitefield Bangalore.
• Attending company meetings and ensuring adherence to the hotel's budgetary guidelines.
• Ensure strict adherence to the overtime policy, ensuring that all employees are compensated for their overtime work.
• Prioritize guest feedback and ensure that every guest dining in our food and beverage outlets leaves with a positive experience.

• Passport Number: V4855660
• Date of Birth: 11/13/85
• Marital Status: Married