Soumajit Gupta

Business Development -

• A BDM should have a clear geographical knowledge of his territory.
• We need to identify the clients and start contacting them through mail, calls, Gem Portal, etc.
• Responsible for generating sales leads through GEM Portal, networking, social media, existing leads, and field selling.
• Map potential customers based on the industry focus strategy.
• Understand client needs and create a product fit for client needs.
• We are enhancing the client database regularly.
• I am required to travel to meet with clients.
• Should have in-depth knowledge about different categories of products.

Sales and Ops -

• Establish specific monthly performance goals and objectives, and keep tracking them frequently.
• Monitor Sales Pipeline and ensure accurate sales forecasting and payment collection.
• Conducting one-on-one meetings with the potential client to give product demonstrations.
• Responsible for conversion of leads by effectively pitching the right product.
• Cross-selling. Up-selling and reference selling are required.
• Communicate with the client regularly to confirm bulk purchase orders.
• Responsible for Sales Collection.
• Need to maintain and manage clients' expectations and resolve their inquiries ASAP.

• Communicated regularly with the territory, regional and strategic managers for daily support and strategic planning for accounts
• Offered new and existing customers profitable products to maintain strong territory-wide revenue
• Targeted prospects in other territories through careful research of competitor products, services, and trends
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations

• Since Mar'19 with OYO - weddingz.in, Kolkata as Senior Venue Manager, managing all aspects of 3 properties in the Eastern Region
• Providing leadership, direction, and motivation to the team; corrected market mix for all banquets & hotels to achieve revenue targets
• Leading entire gamut of operations such as Sales, Marketing, Operations & Vendor Management
• Ensuring weddings and events are organized properly and clients' queries are resolved on a priority basis
• Driving profitability through B2C sales & streamlined operations, boosting demand through local channels and taking bookings, and ensuring the sales targets are made
• Administering vendor management by ensuring that all teams are liaising with multiple vendors as per the requirement of clients
• Working cohesively with management teams to ensure network benefits are leveraged through intelligent use of sales data
• Identified industry events to generate prospects for a pipeline
• Ran industry trade show stand alongside marketing team
• Closely monitored sales team performance, ensuring individuals stayed on track to meet targets, and offering extra training where needed
• Participated in trade shows, sales workshops, sales seminars, and events on behalf of business
• Worked on company sales strategy with the senior business team
• Continuously hit or exceeded sales targets by implementing reward systems within the sales team
• Built long-lasting and extensive customer relationships by partnering with them and understanding their needs
• Monitored inbound sales pipeline using CRM systems
• Worked with the customer service team on any client issues
• Tracked emerging industry trends and competitor activities by researching, networking, and analyzing analytics
• Managed a team of [25] junior sales executives
• Contacted prospects by phone, email, and in person
• Attended industry shows and networking events to maintain excellent client relationships, build new ones and stay on top of trends

• Maintained up-to-date client and customer databases for clear reference and records
• Used exceptional networking capabilities to locate and engage potential clients for increased sales potential
• Carefully managed customer expectations, clearly explaining product benefits and capabilities
• Delivered exceptional customer care, building and nurturing positive relationships for optimal satisfaction ratings
• Engaged existing clients in product upgrade opportunities, maximizing customer retention
• Handled customer objections calmly and professionally, maintaining brand reputation
• Covered vast sales areas efficiently, maximizing brand and product marketing potential
• Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels
• Showcased product features and benefits to drive sales
• Expanded territory by converting cold leads and negotiating profitable contracts
• Closed large sales in line with company targets
• Contacted customers to set up appointments, monitor satisfaction levels, and upsell additional offerings

• Maintained cordial relationships with clients and briefed them regarding rooms, restaurants, bars, and conference halls and later on took feedback for same
• Prepared invoices for customers and delivered them to rooms on the day of check-out
• Assisted guests at check-in, providing information on various services within hotel
• Conducted end-of-month audits for upper management review