Soumee Bhattacharjee
Front Office Supervisor
Baruipur
Summary
Would like to gain the necessary experience to hopefully become Operations Manager of all services running across the platform.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Front Office Supervisor
Ramada Hotel by Wyndham Jamshedpur
05.2024 - 08.2025
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Guest Service Associate
Ginger Hotel
03.2019 - 04.2024
- Providing front desk services to guests
- Processing guest payments
- Acting as an information source on various matters.
Education
Diploma - Air hostess, Hospitality management
Frankfinn Institute of air hostess Training Pvt Ltd
01.2018
B.Sc - Psychology
University of Calcutta
01.2017
Skills
- Hospitality Management
- Front Desk Operations
- IDS Software
- MS Office
- SAP TMS
- TIGER Multi-skilling Certificate
Timeline
Front Office Supervisor
Ramada Hotel by Wyndham Jamshedpur
05.2024 - 08.2025
Guest Service Associate
Ginger Hotel
03.2019 - 04.2024
Diploma - Air hostess, Hospitality management
Frankfinn Institute of air hostess Training Pvt Ltd
B.Sc - Psychology
University of Calcutta