Summary
Overview
Work History
Education
Skills
Timeline
Generic
Soumee Bhattacharjee

Soumee Bhattacharjee

Front Office Supervisor
Baruipur

Summary

Would like to gain the necessary experience to hopefully become Operations Manager of all services running across the platform.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Front Office Supervisor

Ramada Hotel by Wyndham Jamshedpur
05.2024 - 08.2025
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
  • Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
  • Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.

Guest Service Associate

Ginger Hotel
03.2019 - 04.2024
  • Providing front desk services to guests
  • Processing guest payments
  • Acting as an information source on various matters.

Education

Diploma - Air hostess, Hospitality management

Frankfinn Institute of air hostess Training Pvt Ltd
01.2018

B.Sc - Psychology

University of Calcutta
01.2017

Skills

  • Hospitality Management
  • Front Desk Operations
  • IDS Software
  • MS Office
  • SAP TMS
  • TIGER Multi-skilling Certificate

Timeline

Front Office Supervisor

Ramada Hotel by Wyndham Jamshedpur
05.2024 - 08.2025

Guest Service Associate

Ginger Hotel
03.2019 - 04.2024

Diploma - Air hostess, Hospitality management

Frankfinn Institute of air hostess Training Pvt Ltd

B.Sc - Psychology

University of Calcutta
Soumee BhattacharjeeFront Office Supervisor