3
Languages
14
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Reliance Retail
3 Months- Conducted regular audits and assessments of DC SOP compliance to identify areas for improvement and ensure regulatory standards.
- Conducted thorough inspections and documentation of received materials to guarantee compliance with established guidelines.
- Tracked and reported on appointment adherence rates to ensure optimal scheduling and client satisfaction.
- Conducted regular audits and reconciliations of inventory records to uphold data integrity and reliability.
- Achieved significant improvements in stock accuracy by implementing rigorous verification processes. Realized enhanced inventory integrity through targeted accuracy assessments and system updates. Delivered accurate inventory management by aligning physical stock with system records.
- Conducted regular audits of material storage practices to guarantee compliance with industry regulations.
- Analyzed and improved inventory flow systems to reduce delays and improve supply chain performance.
- Achieved improved stock availability rates through effective monitoring and management of inventory processes. Delivered enhanced order fulfillment by maintaining optimal stock levels in the distribution center. Drove collaboration among teams to ensure timely identification and resolution of inventory issues.
- Coordinated stock replenishment schedules to maintain product availability and enhance customer satisfaction.
- Implemented best practices for put-away accuracy, enhancing overall inventory control processes.
- Analyzed and improved put-away turnaround time to ensure timely inventory management.
- Monitored and coordinated invoice handover schedules to enhance workflow reliability.
- Monitored and verified inventory levels through systematic cycle counts to enhance stock management practices.
- Conducted thorough cycle counts to maintain precise inventory records and facilitate effective stock management.
- Conducted regular audits of inventory transactions to enhance accuracy and reliability in reporting.
- Achieved significant improvements in warehouse productivity through effective process enhancements. Facilitated teamwork among staff to complete projects efficiently and on schedule. Implemented organizational systems that contributed to increased operational effectiveness.
- Conducted assessments of compliance metrics to identify areas for improvement and enhance overall performance.
- Analyzed dispatch metrics to maintain high standards of timely shipment fulfillment.
- Monitored and validated order fulfillment procedures to maintain high accuracy standards.
- Analyzed network service level metrics to identify areas for improvement and implement effective solutions.
Lead - FSC Ops
10 Months- Directing inbound logistics operations, ensuring timely receipt, GRN processing, and quality checks of incoming inventory
- Supervising put away activities, optimizing bin allocation and maintaining real-time inventory accuracy through WMS tools
- Managing storage zones to maximize space utilization and streamline retrieval processes for faster order fulfillment
- Coordinating with cross-functional teams to resolve inbound discrepancies and improve dock-to-stock cycle time
- Implementing health and safety protocols to ensure safe storage practices and mitigate workplace hazards associated with inventory
- Training and conducting inventory standards association on SOPs, system operations, and customer service processes
- Monitoring KPIs such as order accuracy, TAT, bin accuracy, and storage conditions to drive continuous improvement
Team Lead
7 Years- Supervised 5 team members in a 2M sq. ft. facility, ensuring operational efficiency and safety compliance.
- Spearheaded a 6S initiative that reduced wasted time by 20%.
- Implemented Kanban system with suppliers and handlers to streamline parts availability.
- Managed dispatch operations aligned with company Line Haul plans, ensuring timely equipment movement.
- Entered and tracked dispatch events via TMS for accurate trailer delivery and pickup.
- Conducted yard checks and inventories to verify equipment location and trailer status.
- Investigated delays and failures, coordinating contingency plans to maintain service timelines.
- Led performance evaluations and health & safety training for over 50 warehouse staff.
- Audited 60+ workflows with a focus on workplace safety and regulatory compliance.
- Delivered logistics presentations and resolved 30+ weekly concerns with stakeholders.
Customer Associate
2 Months- Handling Last Mile Delivery Operation Entire Howrah & Hooghly
- Taking Care Of Customers' Satisfaction By Explaining The Products
- Ensuring On Time Delivery To The Customer Runsheet Creation & Closure
- Vendor Management & Escalation Handling
- Line Haul Connection & Vehicle Alignment Maintain 5'S Activities On The Floor
- Banking & Taking Care Of Cash And Invoices Product Verification & Sortation
- Developed customer feedback surveys to monitor customer satisfaction with products and services.
- Developed and maintained relationships with customers to build trust and ensure customer satisfaction.
- Maintained a high level of product knowledge to accurately answer customer inquiries and provide recommendations.
Team Lead Maintenance
2 Years 11 Months- Perform Regular Maintenance
- Troubleshoot Structural Problems
- Run Test On Structural Systems To Determine The Root Cause Of The Malfunction
- Implement Maintenance Procedures And Schedules For All The Systems Under Control
- Procuring Machine Parts & Taking Preventive Measures At The Workplace
Education
Bachelor of Arts
Graduation
Advance Diploma - Mechanical
Production and Manufacturing - Chemical
Skills
Communication Skill: Effective Communication and Leadership
Organizational Skill: Business Acumen
Problem Solving and Decision Making
Critical Thinking: Analytical Skills
Presentation
Forecasting
Customer Service
Logistics and Supply Chain Operations: Procurement Management
Warehousing Management
Security Protocols
Documentation
Health and Safety
Inventory Control
Inbound and Outbound Ops
Fleet Management
Line Haul Ops
Familiar With: Babylon
Biofrost
Rabbit
Riga
Increff
Dexter
Casper 2.0 & SAP
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Dependable and responsible
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Flexible and adaptable
Time management
Accomplishments
- Documented and resolved Reusing STN Rufiyaa (Gunny) Bags | which led to Total Savings: INR 333.69k.
- Improvement of Blended Receiving IPP | increased blended IPP from 136 to 152 (≈10%)
- Change in IB shift Timing 30 Minutes Prior | Which led to improve Dock & Receiving Productivity By 10%
- Reduce Truck Waiting Time | Improvement in TAT <= 30 Minutes.
- Collaborated with team of 30 People in the development of Cross Dock Materials Segregation and smooth flow in the staging area.
- Supervised team of 150-170 staff members.
Interests
Playing Cricket
Reading Books
Driving Car
Languages
English: Effective English Communication for Leadership
Hindi: Effective Communication Leadership
Bengali: Native Language
Timeline
Reliance Retail
Reliance Retail
05.2026 - CurrentRead More
Lead - FSC Ops
Myntra India Pvt. Ltd.
07.2025 - 05.2026Read More
Team Lead
Flipkart India Pvt. Ltd.
07.2018 - 07.2025Read More
Customer Associate
Flipkart India Pvt. Ltd.
09.2015 - 11.2015Read More
Team Lead Maintenance
Aditya Birla Nuvo
09.2012 - 08.2015Read More
Govt. Basic Training Centre
Production and Manufacturing from Chemical
Read More
Tollygunj Govt. ITI Collage
Advance Diploma from Mechanical
Read More
Calcutta University
Bachelor of Arts
Read More
Awards
- Star Performer of the Year (OND) Management 2020
- Best Performer of the East (AMJ) 2022
- OPS excellence SCM Champ Management 2023,
- Star Performer of the Year (JAS) Management 2024
- Value Champion Management
- WOW Award 2025