Summary
Overview
Work History
Education
Skills
Certification
Corporate Social Responsibilities
Timeline
SoftwareDeveloper
Soumen Ghosh

Soumen Ghosh

Pune,MH

Summary

With over 15 years of experience in Order Management & Customer Services, Deputy Manager with a demonstrated history of working in the Aerospace & Hydraulics Order Management and Customer Relations. Skilled in Operations Management, Customer Services and Relations, Business Analysis, and Leadership. Strong professional with a PGDSCM focused in Supply Chain Management from Symbiosis Centre for Distance Learning.

Overview

2
2
Certifications
16
16
years of professional experience

Work History

Deputy Manager

Eaton Corporation
06.2005 - Current
  • Process Portfolio - Order management, Inventory-Price-Availability, product Quotation, Return material authorization, supplier relation, global team co-ordination etc.
  • Strategic Business Planning - liaise with stakeholders to support and implement growth strategies.
  • Customer Relations - develop and maintain internal and external relationships regarding specific business issues.
  • Service Level Management - oversee the achievement and maintenance of agreed customer service levels and standards.
  • Resource Management - ensure the necessary resources and tools are available for quality customer service delivery; Resource optimization to ensure team is utilized effectively according to skill-sets, while maintaining the ability to quickly adopt a new process transfer.
  • Performance Management - actively manage, coach and appraise the performance of team members.
  • Lead, support and motivate the team to meet set goals and deliverables as defined.
  • Continuous Improvement - identify and implement strategies to improve quality of service and productivity; encourage team to identify opportunities for improvement.
  • Operational Streamlining - analyze relevant data to determine customer service outputs; handle complex and escalated customer service issues; plan, prioritize and delegate work tasks to ensure proper functioning of the department.
  • Change Management - manage transition activities to maximize benefits and minimize change impacts on the team/stakeholders.
  • Ensure the team adheres to the organization values, policies, defined processes, practices and procedures to sustain consistent and compliant quality.

Education

Bachelor of Arts - Economics/Social Science

Rani Durgavati Vishwa Vidyalya
Jabalpur (M.P)

Post Graduate Diploma in Supply Chain Management - Supply Chain Management

Symbiosis Centre For Distance Learning
Pune

Skills

Customer Relation Managementundefined

Certification

Six Sigma Green Belt

Corporate Social Responsibilities

Lead – Corporate Social Responsibilities

· Plan, Lead and Implement CSR initiatives in the entity.

· Evaluate/ do due diligence of CSR implementing partners; NGOs; Enterprises etc. recommended, prepare terms and condition etc.

· Provide strategic insights to the CSR team and CSR volunteers to help build and implement the Volunteering based CSR strategy.

· Help ideate with Volunteer on new volunteering initiatives that have deeper impact and better participation to guide and supervise volunteers working in the entity to achieve the desired results of CSR program

· Coordinate with various support functions, business units, and NGOs to make programs successful.

· Ensure that the team manages a calendar of volunteering events around the year, aligned to Corporate Programs. Manage relationships between partner NGOs, Volunteers and Business leaders.

· Carry out data analysis on volunteering and create dashboards and provide insights to key stakeholders.

· Optimize and manage the CSR budget to achieve maximum impact.

Timeline

Deputy Manager

Eaton Corporation
06.2005 - Current

Post Graduate Diploma in Supply Chain Management - Supply Chain Management

Symbiosis Centre For Distance Learning

Bachelor of Arts - Economics/Social Science

Rani Durgavati Vishwa Vidyalya

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Soumen Ghosh