Soumen Jana
Kolkata
Summary
A dynamic Senior Executive in Clinical Operation with a track record of driving operational efficiency by 20% and improving patient satisfaction by 15%. Proven leadership skills in overseeing administrative functions, optimizing resources, and ensuring Achieved 100% NABH compliance. Reduced complaints by 25% Adept at fostering collaborative relationships, implementing strategic initiatives, and enhancing patient experiences. Dedicated to continuous improvement and leveraging technology to streamline processes, cutting processing time by 30% and achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Senior Executive-Clinical Operation
Manipal Hospital
09.2024 - Current
- Oversee all aspects of medical administration, ensuring efficient hospital operations and regulatory compliance.
- Act as the primary coordinator for VIP patients, providing personalized attention and high-quality service.
- Analyze and report on IPD (In-Patient Department) feedback, identifying trends and implementing improvements to patient care.
- Drive new service development by conducting consumer behavior studies, identifying market opportunities, and continuously collecting feedback to refine service offerings.
- Design and implement quality improvement programmes across clinical and non-clinical departments.
- Maintain quality systems in non-clinical areas, ensuring adherence to NABH and statutory standards.
- Coordinate with TPA and corporate helpdesks to manage credit patients, securing timely approvals and ensuring a seamless experience.
- Supervise ward coordinators and IPD coordinators, guaranteeing smooth functioning and team development.
- Prepare and present MIS reports on biomedical instrument utilization, and generate consultant/department-wise OP & IP counts.
- Lead initiatives that have resulted in improved operational efficiency and patient satisfaction.
Senior Executive-Medical Admin
BM Birla Heart Hospital (BMBHRC) Unit of CK Birla Hospitals
11.2022 - 08.2024
- Supervised daily operations of the medical facility, managing administrative staff and optimizing resources for efficient service delivery.
- Maintained compliance with all regulatory and quality standards, ensuring patient safety and care excellence.
- Coordinated analysis and feedback reporting for inpatient services, implementing continuous quality improvement initiatives.
- Handled patient grievances efficiently, ensuring prompt resolution and improved communication between patients and medical staff.
- Ensured effective patient communication, addressing concerns and facilitating a seamless experience throughout the care process.
- Managed TPA/corporate approval processes for credit patients.
- Managed Average Length of Stay (ALOS) patient record management, tracking and analyzing ALOS data to improve hospital efficiency and patient outcomes.
- Designed, implemented, and monitored quality systems across non-clinical areas.
- Oversaw clinical trials and academic programmes, including DNB/para-medical training for healthcare professionals.
- Organized and delivered educational programs for staff skill enhancement and regulatory training.
- Streamlined workflows and processes, leading to significant improvements in operational metrics.
- Provided MIS reporting on biomedical utilization and patient statistics for management review.
- Ensured seamless functioning of all coordinators and administrative support teams.
District Supervisor
Piramal Swasthya (CSR)
03.2022 - 07.2022
- Responsible for supervision and support of operations of COVID and ACF activities in the district.
- Responsible for orientation and deployment of Community Mobilizers, Paramedical workers and pilot/ driver.
- Facilitating micro planning and learning session for the health staff including ASHA, AWW at the district and block level on the COVID, ACF Campaign.
- Regular field visits to ensure expected quality of service for Meetings with the community, IEC, Specimen Collection and transport, sharing of test reports.
- Responsible for troubleshooting for sputum collection and transport as part of the ACF activities.
- Responsible for on-time reports from the district.
- District administration liaison where required.
Project Technical Officer
National Institute for Research in Tuberculosis (ICMR)
05.2019 - 09.2021
- To help the Project Management Unit with stakeholder training and sensitization at various levels.
- To set up a survey location for each cluster, plan cluster activities ahead of time, and assign all tasks to the team.
- To coordinate and supervise all activities in the cluster during the survey, including enumeration, enrollment of eligible participants, interview of participants, X-Ray of all eligible participants, blood and sputum collection, CBNAAT testing of collected sputum samples and reporting accordingly, cold chain maintenance, transportation to IRL, and so on.
- To establish coordination and support for survey operations from local health facilities and authorities.
- Provide local NTEP personnel and authorities with the cluster activity status, pending and follow-up activity details.
- Assist Team Leader in preparing cluster report and maintaining financial expenditure for each cluster.
Program Officer
Nature Environment and Wildlife Society (NE&WS)
01.2018 - 04.2019
Community Mobilizer
Sundarban Social Development Center (SSDC)
04.2015 - 07.2016
Education
Doctor of Philosophy - Management-Pre Submitted
Vidyasagar University
11-2024
MBA - Finance & HR
Subharti University
01.2020
MSW-Masters of Social Work - undefined
Vidyasagar University
01.2018
Skills
- Assessment and Data Analysis
- Strategic Planning and Time Management
- Monitoring and Evaluation
- Communication Skills
- Knowledge of Healthcare Regulations
- Leadership Abilities
- Operations Management
- Workflow Management
- Operations management
- Report preparation
- Cross-functional team coordination
- Staff management
Language
Bengali
English
Hindi
Timeline
Senior Executive-Clinical Operation
Manipal Hospital
09.2024 - Current
Senior Executive-Medical Admin
BM Birla Heart Hospital (BMBHRC) Unit of CK Birla Hospitals
11.2022 - 08.2024
District Supervisor
Piramal Swasthya (CSR)
03.2022 - 07.2022
Project Technical Officer
National Institute for Research in Tuberculosis (ICMR)
05.2019 - 09.2021
Program Officer
Nature Environment and Wildlife Society (NE&WS)
01.2018 - 04.2019
Community Mobilizer
Sundarban Social Development Center (SSDC)
04.2015 - 07.2016
MSW-Masters of Social Work - undefined
Vidyasagar University
Doctor of Philosophy - Management-Pre Submitted
Vidyasagar University
MBA - Finance & HR
Subharti University
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