Summary
Overview
Work History
Education
Training
Personal Information
Timeline
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Soumen Metya

Soumen Metya

Team Lead
Hyderabad,TG

Summary

Certified Green Belt professional with a track record of implementing process improvement initiatives for operational efficiency and cost savings. Skilled in using Lean Six Sigma methodologies to analyze data, identify root causes, and develop solutions for streamlined workflows. Strong communicator and team player passionate about driving continuous improvement and exceeding expectations. Seeking opportunities to leverage expertise in process optimization for a dynamic organization's success.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Team Lead (Content Moderator )

Genpact India Pvt. Ltd.
01.2025 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
  • Organized professional development workshops, contributing to ongoing growth and expertise of team.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
  • Streamlined internal processes, reducing project completion times and increasing overall efficiency.
  • Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.

Process Developer (Content Moderator)

Genpact India Pvt. Ltd.
01.2022 - 12.2024
  • Training the AI system of the social media to moderate the content of the user profiles.
  • Cross-team collaboration with quality and training team.
  • Meeting aggressive review deadlines and quality measures by doing root cause analysis.
  • Ability to operate in areas that are not clearly defined within policy and maintain quality standards.
  • Guiding and teaching other representatives about policy and quality.
  • Ability to prioritize and multi-task to meet multiple, recurring workflow requirements.
  • Understand and perform content reviews under the client supervision for international and Domestic cases following client processes and procedures.
  • Proactive, flexible individual that is capable of working in a rapidly changing environment.
  • Responsible for the activities assigned by the team leads.
  • Escalate issues as needed to LERT.

Process Associate (Content Moderator)

Genpact India Pvt. Ltd.
01.2020 - 12.2021
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Maintained high levels of data confidentiality through adherence to company policies and procedures.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Provided exceptional customer service when interacting with clients or vendors during process execution tasks.

Education

Bachelor of Computer Application - Computer Application

SIKKIM MANIPAL UNIVERSITY

Training

Hewlett Packard Enterprise (HPE), PHP with WordPress, 2017

Personal Information

  • Category: OBC(B)
  • Date of Birth: 11/18/92
  • Religion: Hindu

Timeline

Team Lead (Content Moderator )

Genpact India Pvt. Ltd.
01.2025 - Current

Process Developer (Content Moderator)

Genpact India Pvt. Ltd.
01.2022 - 12.2024

Process Associate (Content Moderator)

Genpact India Pvt. Ltd.
01.2020 - 12.2021

Bachelor of Computer Application - Computer Application

SIKKIM MANIPAL UNIVERSITY

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Soumen MetyaTeam Lead