Soumen Sengupta
Kolkata
Summary
Results-oriented professional specializing in sales team leadership and CRM operations. Successfully managed teams to achieve high-performance metrics, enhancing appointment setting strategies and cross-functional collaboration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Team Lead - Appointment Setter Team
Simplia
03.2024 - Current
- Lead and manage a team of 25+ Cold Callers and Appointment Setters responsible for scheduling qualified appointments with U.S. business owners.
- Defined daily individual and team targets (2 appointments per agent/day), achieving consistent 50+ appointments/day.
- Conducted structured onboarding and training sessions for new team members.
- Designed and implemented performance improvement plans (PIPs).
- Monitored daily activity logs in the Simplia CRM and GHL system.
- Collaborated with internal teams for high-quality appointment delivery.
- Oversaw caller-client assignment and team communication.
- Participated in daily War Room meetings on client payments and campaign progress.
- AI-powered marketing services and web-based solutions for U.S.-based clients.
Team Lead - Website Designing Process
Lotus Interworks Inc.
03.2022 - 02.2024
- Supervised 10-15 website consultants on U.S. web development projects.
- Delivered training on sales techniques and client handling.
- Provided live mentoring and support during client calls.
- Boosted monthly revenue through lead segmentation and follow-up improvements.
Team Leader - Website Designing Process
Outright Solutions Pvt. Ltd.
Kolkata
08.2014 - 08.2020
- Managed a team of 25-30 sales consultants for U.S. and international clients.
- Developed internal performance dashboards and feedback systems.
- Assisted in complex deal closures and lifecycle coaching.
Supervisor - Website Sales Process
SZI Outsourcing Pvt. Ltd.
Kolkata
09.2011 - 04.2014
- Supported junior consultants with call guidance and mentoring.
- Managed follow-ups and campaign optimizations.
Telecom Sales Officer - International Voice Process
Xploretech BPO Services
Kolkata
04.2009 - 05.2010
- Sold telecom plans to Irish customers.
- Trained in voice modulation and rapport-building.
Sales Executive - Credit Card Division
Fine Support Services (HDFC Bank Affiliate)
03.2008 - 04.2009
- Outbound sales for HDFC credit cards.
- Handled lead generation and customer acquisition.
Education
Bachelor of Commerce (B.Com) -
Ranchi University
12th - Commerce
Rajendra College
10th - Matriculation
NIOS - Ramkrishna Mission English Medium School
Skills
- Sales Team Leadership & Supervision
- Appointment Setting Strategy & Execution
- Client Communication & Objection Handling
- Digital Marketing & Website Sales
- CRM Operations & Pipeline Management
- Cold Calling & Lead Nurturing
- Performance Coaching & KPI Monitoring
- Internal Collaboration & Cross-functional Coordination
Certification
- SAP (FICO) - Futuresoft Management Pvt. Ltd.
- Diploma in Computer Application (Basic)
- Diploma in Fine Arts - Bangiya Sangeet Parishad
Hobbies and Interests
- Painting
- Singing
- Listening to Music
Languages
- English
- Hindi
- Bengali
Personal Information
- Date of Birth: 08/29/84
- Marital Status: Married
Languages
English
Proficient
C2
Bengali
Proficient
C2
Hindi
Proficient
C2
Timeline
Team Lead - Appointment Setter Team
Simplia
03.2024 - Current
Team Lead - Website Designing Process
Lotus Interworks Inc.
03.2022 - 02.2024
Team Leader - Website Designing Process
Outright Solutions Pvt. Ltd.
08.2014 - 08.2020
Supervisor - Website Sales Process
SZI Outsourcing Pvt. Ltd.
09.2011 - 04.2014
Telecom Sales Officer - International Voice Process
Xploretech BPO Services
04.2009 - 05.2010
Sales Executive - Credit Card Division
Fine Support Services (HDFC Bank Affiliate)
03.2008 - 04.2009
Bachelor of Commerce (B.Com) -
Ranchi University
12th - Commerce
Rajendra College
10th - Matriculation
NIOS - Ramkrishna Mission English Medium School