Soumick Kumar Palai
Market Manager(Arc) Devyani International Limited
Hyderabad,TS
Summary
A competent professional with 18plus years of extensive experience in Food and Beverage operations, marketing and guest relationship management. A keen planner & strategist with track record of developing operational policies/ norms, systems & controls, motivational schemes & customer service standards. Proficiency in preparing, producing and presenting a high quality food and beverage selections. Significantly improved organizational effectiveness, business & image via customer and market focused strategy development. In-depth knowledge of local, national & international best practices / trends in F&B service, set ups, designs. Excellent interpersonal, communication, team building & management skills with extensive experience in recruitment, training & development of the workforce. Expert in Airport Management at various location of Airport like New Delhi, Srinagar & Hyderabad
Overview
18
18
years of professional experience
3
3
Languages
Work History
Associate Regional Manager (Market manager)
Rajiv Gandhi International Airport, Hyderabad
10.2019 - Current
- Business building with optimum profitability and with highest level of standard compliance
- P&L , Food Cost meets with each stake holder and analysis to act for better optimization of profits
- Driving daily imperative operational reports
- Building process and policies to enhance healthy working atmosphere
- Preparing yearly operations budget and training budget
- Delivering Day to Operations standards with NSF parameters
- Driving New Product Launches
- Driving Marking Strategy and planning
- Training formulation and succession planning
- Vendor management and payments
- Ware house stock up and managing optimum storage through SAP.
- Controlling & planning of supply chain of domestic and international procurements
- Team building & team development planning along with executions
- Accusation of new potential locations and along with drive new store opening project works in airport vertical
- Team Size- 120+ ( Including Warehouse/Accounts HR/ Marketing / Training )
- Reporting – Pradeep Das (CEO Airport Vertical, Devyani international limited)
- Devyani Airport vertical is Handling Airport Food court both QSR , Dining, Bars & lounges. With Various brand . Handling 5 big Airports
Area Manager of Operations
Devyani Internatioanl Limited
04.2017 - 09.2019
- Identified new business opportunities through comprehensive market research, expanding company presence in previously untapped areas.
- Coordinated promotional events within the region, increasing brand visibility and generating leads for future sales opportunities.
- Analyzed competitor strategies and adjusted company approach accordingly, maintaining a competitive edge within the market.
- Oversaw inventory management processes to maintain optimal stock levels while minimizing excess or obsolete items.
- Maintaining the warahouse oprtaion by data analis of sap & ls
- managing staff training
- Responsible for all international & domestic audits ,
- Requiting CSA , sftmgr, arm , rm , Area managr, warehouse exucutive
- Staff traiing
- responisible for aop & p&l
- managing 29 store including retal qsr & lounge
Area Business Manager
Srinagar Airport
04.2018 - 09.2019
- To ensure the delivery of operational KPIs, sales, Food cost, tie up with airlines, vender management, warehouse management, F&B Control , International brand expansion
- Retail Strategy, Brand Presence & Business Plan:
- Formulate retail operating plan with budgetary controls.
- Ensure standardization across stores and brand essence.
- To identify underperforming stores and develop a business plan to address and manage issues effectively.
- Sales Operations & Profitability:
- Effectively manage and review P&L of all the stores to optimize store profitability and standards.
- To ensure that all stores adhere to compliance requirements in all areas of operational activity, brand standards, company policies and procedures.
- Monitor, review and ensure all KPIs of the store manager are met on on-going basis.
- People Development:
- Optimize hiring of manpower in line with the business plan and stores roll out.
- Coach store managers to seek and continuously develop knowledge of competitor activity and local market conditions on enhancing store profitability.
- Mentor store managers on driving high profitability and standards - with special focus on the non or low performing stores.
- Facilitate knowledge sharing and a best practice (internal and external) get replicated across stores.
- Create talent pipeline for managerial roles in stores.
- Marketing Activities:
- New product launch to maximize transactions & be ahead of competitions
- Local store Marketing activity planning to ensure to reach out to each customers
- Local store branding to create buzz & brand visibility
- Customer Relationship:
- Planning & setting up feedback system
- Analysis of Feedbacks to understand the customer needs
- Setting up Feedback goals & rating system to deliver outstanding customer experience
- Franchise Development:
- End to end Support to Franchise Business partners like Kfc, PHD & Costa coffee
- Controlling the cost and inventory management in optimum level to cater the P/L of each stores
- Conducting Weekly & Monthly meetings of Store managers to analysis timely business opportunity
Area Manager
COSTA COFFEE
04.2017 - 03.2018
- Responsible for Brand standard& Costa Check Audit of 8 outletsResponsible for for Staff training
- Controlling the cost and inventory management in optimum level to cater the P/L of each stores
- Taking care of Food cost& ideals actual
- Managing 102 People including 18 Managers ,2 CGM& one Territory manager
- Taking care of people growth / bench plan for entire team.
- Managing individual store growth plan.
- Weekly & monthly review with tem to drive the operational excellence.
- Crucial development of SSG & Flow through
- Add new store with new look
- Team Size-13 Restaurants
- Reporting – Lalit Kandpal (GM operation T-3 Airport)
- (Leading 11 Costa coffee outlet at T1 & T3 )
Territory Manager
Costa Coffee | Airport T3
01.2015 - 03.2017
- Closely work with Operations to successful lunch new stores, by enhancing the Knowledge,Skill, Attitude of new team mates
- Conducting regular Product & Process training on floor (Coffee Excellence, Food Excellence, Managerial Task) to stretching competency level across the airport
- Conducts certification for different levels
- Actively leads Customer engagement programs
- Is responsible for TTD content development & implementations of same across all the stores
- Responsible conducting refresher training & on floor coaching for existing employees to enhance their competency level to next level
- Responsible for conducting audits of brand standard/costa check
- Assisting Training and Operations team on various events to strengthen our organization structures and process
- Team Size – 8 Restaurants
- Reporting – Ajit Roy(CEO DIL)
Café General Manager
Costa coffee (India)Airport Division
04.2014 - 03.2016
- To ensure 100% Execution of Learning Modules (Barista learning Journey, Barista Maestro Core Skill learning and Management Core skill) as per brand guidelines and ensure Training Plans are executed as per the set Brand guideline
- In consultation with Area Manager; selecting & register of all potential employees for BMCS and MCS courses at academy.
- Taking care of Sales budget with a target to growth 25% SSG growt
- Strengthening Manager Level Training which involves registering them (New Managers who joined in and existing Managers) Certified programs which enhances their Attitude, skill and knowledge
- Closely working with Operations team to Improve on standards in the stores
- Closing working with F & B, Supply chain, Marketing and operations for launching new product
- Closely work with HR and Operations for Appraisal and readiness of team for next level
- Closely work with CRM to facilitate operations for a better GSI and to minimize Turn offs. Also if require plan and execute training related to same to improve the score
- Is responsible for Conducting Audits, Training Store Visit Reports, Costa check, Great on Boarding for region
- Involve with HR for any campus recruitment
- Team Size- 4Cafes
Restaurant Manager
Costa coffee (India)Airport Division
11.2012 - 03.2014
- Managing the store with 100 % efficiency in ideal vs actual
- Sales planning like offer to the corporate & merchandise sale
- Shift wise & day wise Target
- Sales reasoning, sales growth, food cost ,bench planning ideal vs actual staffing
- Involve with HR for any recruitment
- Team Size- 1Cafes 10 staff
Assistance Restaurant Manager
lite Bite Foods Limited
11.2011 - 09.2012
- Assist the store manager & area manager in store operation
- Team training to the entire team 120 TM
- Managing multiple store with 100 % efficiency in ideal vs actual
- TTT program handling through Managers
- Sales planning like offer to the corporate & merchandise sale
- Shift wise & day wise Target
- Sales reasoning, sales growth, food cost ,bench planning ideal vs actual staffing
- Involve with HR for any recruitment
Supervisor
Lite Bite Foods Limited
04.2009 - 03.2010
- Assist the store manager & area manager in store operation
- Handling one store operation with12 manpower
- Sales, food cost , wastage, indent Management
- Shift wise target
- Handling Delay flight refreshment
Senior Brew Master
Barista Lavazza Coffee
11.2007 - 03.2009
- Responsible for smooth operation of outlet.
- Ensure Excellent Guest service and relations maintained at all time
- Responsible for maintaining Quality product & service.
- Responsible for following the Mission &vision of organization.
- Taking care of Utilities of Outlet.
- Taking care of Staff training, briefing, discipline.
- Communicating with Upper management in various aspects of outlet ops.
- Inventory Management (Proper requisition for ingredients, G.R.N., Control of wastages.)
- Sales target achieving, Plano gram making for sale.
- Responsible for Outlet Administrations (M I S & P/L).
- Taking care of new promotions in outlet.
- Responsible for cleanliness of the outlet to be maintained at all times.
- Taking care of Guest feedback on various aspects of outlet operation.
- Spread The Joy of Coffee.
- Reporting- ABM ( Mr.Manish )
Education
Bachelor of Arts -
Utkal University
03-2020
Skills
OPERATIONS
Day to Day Smooth Operations
Team Management
Customer Relation Management
Vendor Management
Franchise Development
Inventory Management
Profit & Loss analysis
Marketing Launches
Out Door Catering/ New store opening
Licensing / Vendor Management
New Location Identification & Finalization
Accomplishments
- Drive costa Coffee from Handling One store to 13 store at india’s topmost revenue generated store
- Opening new stores at various location
- Managing various Airport Food court & QSR at New Delhi , Srinagar, Hyderabad
- Achieving 45% SSSG at Costa coffee
- Best Manager of costa coffee year 2013-2014
- Selected as the Training Co-coordinator for Lite bite foods
- Achieved incentive in entire carrier of Costa for driving SAT
- Achieved incentive at Srinagar Airport by Highest SPP.
- Drive Hyderabad Airport food court from 8 Lakh loss to 28 lakh profit
- Appreciate by the Haj management for Managing good food
- Supplying tie up of the company with Indian Airlines
- Highest Merchandise sale in Costa Coffee
- Got 4 level promotion in Lite bite from supervisor to Tr. ARM
- Awarded many times for best Manager at Lite bite
Disclaimer
Signature________________________ Date __________________
Personal Details
- DOB: 28 June 1981
- Fathers Name: Mr. Laxmidhar Palai
- Nationality : Indian
- Permanent Address : 130DDA Flats,First floor,Dwarika sector-26,Bharthal,Southwest Delhi,Delhi-110077
- Language Known : English, Hindi, Odiya
Brand Associations
- Lite Bite Foods
- Costa Coffee
- KFC
- PHD
- Pind Balluchi
- Vaango
- Bercos
- Ram Ki Bandi
- Barista
- Baker Street
- Lavazza
- Wrapafella
Timeline
Associate Regional Manager (Market manager)
Rajiv Gandhi International Airport, Hyderabad
10.2019 - Current
Area Business Manager
Srinagar Airport
04.2018 - 09.2019
Area Manager of Operations
Devyani Internatioanl Limited
04.2017 - 09.2019
Area Manager
COSTA COFFEE
04.2017 - 03.2018
Territory Manager
Costa Coffee | Airport T3
01.2015 - 03.2017
Café General Manager
Costa coffee (India)Airport Division
04.2014 - 03.2016
Restaurant Manager
Costa coffee (India)Airport Division
11.2012 - 03.2014
Assistance Restaurant Manager
lite Bite Foods Limited
11.2011 - 09.2012
Supervisor
Lite Bite Foods Limited
04.2009 - 03.2010
Senior Brew Master
Barista Lavazza Coffee
11.2007 - 03.2009
Bachelor of Arts -
Utkal University