Soumik Kumar De
BRANCH MANAGER
Bolpur
Summary
Dynamic branch manager with expertise in customer service and branch operations management, previously at SMBI MACHINES PVT LTD. Enhanced customer satisfaction and secured long-term partnerships through relationship building. Achieved sales targets by implementing strategic sales development plans. Proven decision-maker with a focus on performance reviews and team supervision, driving consistent revenue growth.
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Branch Manager
SMBI MACHINES PVT LTD
06.2025 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Manager (Branch Operation)
Reliance Nippon Life Insurance Company
07.2008 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
CPU Co- Ordinator
Metlife India Insurance Co Ltd
05.2007 - 06.2008
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
Team Leader
Hiltake Electronic Pvt. Ltd
08.2006 - 05.2007
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
Education
Bachelor of Commerce - Accounting And Finance
Khalisani Mahavidyalaya
Chandanagar, India 04.2001 -
Higher Secondary -
Duff High School
Hugli, India 04.2001 -
10th Standard - Middle School Education
Duff High School
Hugli, India 04.2001 -
Skills
Customer service
Certification
AI Dashboads using Microsoft Power BI, Skill Nation
Travelling and Swimming
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Timeline
Branch Manager
SMBI MACHINES PVT LTD
06.2025 - Current
TallyPrime Tutorial, Great Leaning
04-2025
AI Dashboads using Microsoft Power BI, Skill Nation
12-2024
Manager (Branch Operation)
Reliance Nippon Life Insurance Company
07.2008 - 02.2025
CPU Co- Ordinator
Metlife India Insurance Co Ltd
05.2007 - 06.2008
Team Leader
Hiltake Electronic Pvt. Ltd
08.2006 - 05.2007
Bachelor of Commerce - Accounting And Finance
Khalisani Mahavidyalaya
04.2001 -
Higher Secondary -
Duff High School
04.2001 -
10th Standard - Middle School Education
Duff High School
04.2001 -
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