Soumit Dutta
Baruipur
Summary
Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success.
Overview
3
3
Languages
16
16
years of professional experience
Work History
Business Development Manager
Fenicia Hospitality Service Private Limited
KOLKATA
04.2026 - Current
- Revenue Generation & Sales Strategy: Corporate Sales, Partnerships, Target Setting, Customer Relationship Management (CRM): Key Account Management, Feedback Loops, VIP and Client Relations
- Executed targeted outreach strategies to identify and engage potential clients., Organized events from concept to execution, ensuring all details were managed.
- Directly connect with Digital Marketing team to promote the offer and promotion through social media.
- Managed updates and interactions on third-party platforms Zomato and Swiggy to enhance visibility and client engagement.
Senior Cluster Manager
Zing Restaurant Private Limited
KOLKATA
09.2024 - 12.2025
- Oversaw daily operations across multiple restaurant locations.
- Coordinated supply chain logistics to maintain inventory levels and quality standards.
- Analyzed sales data to identify trends and optimize menu offerings.
- Implemented training programs for new team members and ongoing staff development.
- Developed marketing strategies to promote restaurant events and specials effectively.
Operation Manager
Abhishek Entertainment and Foods Private Limited
KOLKATA
12.2020 - 09.2024
- Directed daily operations across all departments to enhance efficiency and streamline processes.
- Managed budgets for operations departments and ensured cost-effectiveness.
- Monitored inventory levels to optimize stock availability and reduce waste.
- Analyzed market trends to inform decision-making and drive operational improvements.
AGM Operation
Weddingz.in (Oyo Hotels and Homes Pvt Ltd)
KOLKATA
08.2019 - 02.2020
- Managed daily operations to ensure smooth functioning of wedding services.
- Coordinated with vendors to secure necessary resources for events.
- Collaborated with marketing teams to promote wedding packages effectively.
- Resolved customer inquiries and concerns promptly to maintain satisfaction.
Restaurant Manager
Della Adventure & Resort
LONAVALA, MUMBAI
12.2017 - 06.2019
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Managed daily operations and staffing at Della Adventure & Resort restaurant.
- Developed and implemented customer service protocols for positive guest experiences.
- Oversaw inventory management and ordered supplies to ensure availability.
Outlet Manager
Hotel Park Prime
KOLKATA
06.2015 - 11.2017
- Managed daily operations of food and beverage outlets at a luxury hotel.
- Supervised staff to ensure exceptional guest service and satisfaction.
- Collaborated with kitchen teams to create seasonal menu offerings.
- Resolved guest complaints quickly to maintain a positive experience at the hotel.
Bar Captain
Hilton Ras Al Khaimah Resort and Spa
RAS AL KHAIMAH
06.2012 - 04.2015
- Crafted cocktail menus with innovative recipes and seasonal ingredients to enhance guest experience.
- Greeting guests at entrance and presenting them with menus to create a welcoming atmosphere.
- Ensured cleanliness and organization of bar area to meet resort standards and enhance service quality.
Food and Beverage Assistant Steward
The Park
New Delhi
01.2011 - 06.2012
- Oversaw operations for 220 rooms, 4 food and beverage outlets, and 3 banquet halls.
Education
Bachelor Degree - hospitality management
Golden Regency Institute of Hospitality Management
01-2011
Bachelor Degree - Commerce
Heramba Chandra College
01-2008
12th standard -
Baruipur High School
01-2005
10th standard -
Baruipur High School
01-2003
Skills
- Revenue generation
- Sales strategy
- Lead generation
- CRM platforms
- Market analysis
- Client negotiations
- Client engagement
- Cross-functional collaboration
- Relationship management
- Relationship building
- Client relationship building
Languages
- English
- Hindi
- Bengali
Personal Information
Date of Birth: 01/03/87
Training And Achievements
- Wine Appreciation Certificate, Four Seasons, 08/25/10
- National Hospitality Skill Certificate, IHM Pusa, New Delhi, 01/16/12, 01/20/12
- World Class Training Session on Modern Twist on The Classics, The Park New Delhi, 01/31/12
- Basic Chemical Usage & Safety Training, Diversey, 07/11/12
- CRM training completion Certificate, Hilton Ras Al Khaimah Resort and Spa, 08/22/12
- Basic Safety Training, Includes Fire Emergency, Fire Extinguisher, Security Awareness, Hilton Ras Al Khaimah Resort & Spa, 12/06/12
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
Timeline
Business Development Manager
Fenicia Hospitality Service Private Limited
04.2026 - Current
Senior Cluster Manager
Zing Restaurant Private Limited
09.2024 - 12.2025
Operation Manager
Abhishek Entertainment and Foods Private Limited
12.2020 - 09.2024
AGM Operation
Weddingz.in (Oyo Hotels and Homes Pvt Ltd)
08.2019 - 02.2020
Restaurant Manager
Della Adventure & Resort
12.2017 - 06.2019
Outlet Manager
Hotel Park Prime
06.2015 - 11.2017
Bar Captain
Hilton Ras Al Khaimah Resort and Spa
06.2012 - 04.2015
Food and Beverage Assistant Steward
The Park
01.2011 - 06.2012
Bachelor Degree - hospitality management
Golden Regency Institute of Hospitality Management
Bachelor Degree - Commerce
Heramba Chandra College
12th standard -
Baruipur High School
10th standard -
Baruipur High School