Soumita Deb

Domain: Banking and Financial services

Project: Canadian Imperial Bank of Commerce

• Initiated & successfully Delivered hundreds of web project varying from the static landing pages, websites, emailers through the CMS enabled websites, framework-based web apps, mobile apps using new technologies, platforms by implementing the efficient process, resource training and management to grow company business with global and local clients successfully
• Communicated project reports effectively and in timely manner to clients, stakeholders, management & working teams to ensure that all the department complies with the latest changes in the procedures
• Worked closely with both the local as well as overseas delivery teams to prepare/approve project WBS (work breakdown structure) for achieving expected timelines that best meet client requirements
• Responsible for daily operational performance management and ensure both contractual and operational KRAs, KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
• Drove operational improvements which resulted in savings and improved profit margins
• Supported agile teams to groom and refine user stories and acceptance criteria to meet the agile teams definition of done
• Lead and manage a team of developers, testers, design architects, supporting them in building industry leading, robust and secure websites and applications meeting the clients expectations
• Analyse the risk involved in the projects and effectively implement the mitigation plans for smooth functioning and delivery of the projects
• Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client
• Mentor and managed a solutions delivery team in the creation of business analysis tools/techniques and business requirements (i.e., user story mapping, process maps, rules matrices, mockups, textual requirements, user stories etc.)
• Provide business excellence updates and prepare aging report and send MBR (monthly buisness review) to clients and service delivery leads
• Analyse processes continuously for refinement by generating suggestions, Implemented new learnt skills to daily tasks to improve efficiency and productivity, Applied ideas & innovations to achieve process optimization, Engaging in problem-solving activities to support teamwork
• Exceeded goals through effective task prioritization and great work ethic
• Participated in team-building activities to enhance working relationships

Domain: e-commerce

Project: Wish.com

• Review, Develop and Maintain quality audit processes to confirm and report compliance with procedure requirements
• Recorded findings of inspection process, created error trend analysis, prepared scorecards, collaborated with the working team to ensure standards are met and the team is regularly gaining feedback/insights from the audit results on a defined frequency , proposed immediate action plans to operations when required
• Lead and perform quality inspection, participated in audit calibration processes where required, responsible for confirming, managing and improving compliance with quality certifications using Accenture methodology
• Acted as the lead point of contact for updates on latest policies and procedures, co-ordinate with the Functional & Technical teams and defining the scope for each phase
• Retain skills in functional area of expertise through frequent "on the role" experiences and ongoing education, training and certification
• Take the lead in R&C audits and other third-party audits as necessary
• Attending daily stand-up calls, assigning task to team members and generating weekly report
• Involved in creating & presenting daily and weekly status report to Client managers, vendors and Stakeholders
• Provided regular updates to team leadership on agreed upon quality metrics by communicating consistency problems or production deficiencies.