Soumita Goswami
Bangalore
Summary
Seasoned Delivery Director with 21+ years in program management and data analytics, excelling in client relationship management, and team development. Proficient in strategical decision making , PnL manage with a history of expanding teams from 10 to 120 members while delivering projects on time. Twice awarded Employee of the Year and recognized as Best Workplace Manager, showcasing strong leadership skills. Achievements include a 19% revenue growth for a mortgage client and a 26.6% increase in ancillary revenue for an airline.
Overview
10
10
years of professional experience
1
1
Certification
Work History
APAC Regional Delivery Director & India Site Director
Flightscape
Bangalore
06.2025 - Current
- The APAC Regional Director - Flightscape is responsible for leading the implementation of CAE's Flight Services products across the Asia-Pacific region, overseeing a workforce of over 700 employees based in Bangalore, India.
- As the India Site Leader, the role involves managing operations, driving strategic execution, and ensuring alignment with global product and go-to-market strategies.
- With a customer base of more than 30 airlines, the director plays a pivotal role in building and nurturing long-term relationships, frequently traveling across the globe to engage with clients, support sales initiatives, and represent the region in global forums.
- The position demands strong leadership, operational excellence, and a deep understanding of aviation technology and customer needs to ensure successful delivery and adoption of CAE solutions throughout APAC.
Head of Implementation-COE (Sr Director)
IBS Software
Bangalore
02.2024 - 06.2025
- Served at IBS Software as the Head of iLoyal Business Unit, leading a team of over 310 professionals and overseeing delivery operations across the APAC, Oceania, and Canada regions.
- Responsible for managing a portfolio of 30+ customers and multi-million-dollar projects, encompassing both SaaS and delivery-based PSS implementations.
- Key responsibilities include account management with a focus on P&L, gross margin, and ARR as critical KPIs.
- Strategically driving the delivery base and customer success COE to achieve high CSAT and GPTW scores.
- Additionally, accountable for L3 operations with stringent SLA adherence and ARR management.
- Serving as a Monthly and Quarterly MBR board member and representing the organization in steering committee meetings, involving extensive global travel to manage and strengthen the customer base.
Sr. Management- Program Manager
Zapcom Technology
Bangalore
09.2021 - 01.2024
- Responsible for a strategic program delivery into treasury management system for the client Silicon Valley bank.
- Leading teams across the globe with presales and solution consulting.
- Steering 2 large programs with Calypso as core product from program presales to delivery, support, maintenance, capacity planning, forecasting, resource, vendor, and stakeholders' management.
- RAID, RACI creation, budget P&L, PI Planning, MURAL board, OKR setup and program presentation are key responsibilities.
- Leading and mentoring teams, SAFE implementation, scope review, business solutions, multi-layer dependencies are key challenges.
- Agile Delivery program responsibilities for Calypso Loyalty program with customer interaction related from initiation to project delivery and enhancing & leveraging digital experience strategies.
- Creating agile plans, reporting status to management, resolving critical project issues, and building an effective project team.
- Managing multiple Agile teams and integrating their work with activities outside their scope.
- In charge of massive, enterprise-level, complex projects.
- Meet the project's goals within the designated limitations of the project.
- Aligning with MSF (Modern Solutions Framework) based on customized Safe Agile.
- Helping the team achieve a high level of performance and quality, holding teams accountable for their work, removing obstacles, and mentoring less experienced team members.
- Defining the project's schedule and scope while balancing this with timely and regular value deliveries and organizing and leading working and project status meetings.
- Delivering Agile projects that offer outstanding business value to the users.
- Supporting the product owner in managing communications with stakeholders, managing customer's expectations for deliverables, and implementing an effective project governance system.
- Program Management for Ancillary Airlines Clients and American Airlines Portfolio.
- Successfully responded to pro customers' expectations and enabled migrations to Sabre Platform.
- Planned & executed innovation & emerging business products to take new ideas/opportunities from the ideation phase to the incubation phase of the R&D process.
- Participated in the planning & execution of products that move ideas from Ideation to Incubation and prototyping.
- Managing 60% of CSS Airline Migrations includes Program level planning, managing resources during large migration cutovers.
- Contributed as a Subject Matter Expert in the development of business architecture framework development, tool suite selection and Design and methodology development.
- Steered teams to work on tools like Server Integration Services (SSIS) SQL, using ETL SQL which is the steppingstone customer product for Sabre with Azure and Analytics in Lodging Industry.
- Monitored industry trends and made recommendations on how they could be leveraged by the organization.
- Lead cross-functional teams in developing creative solutions to challenging problems.
- Collaborated with executive leadership team to develop long-term objectives that would drive success.
- Analyzed financial performance metrics and identified areas for improvement.
- Established key performance indicators to track progress towards goals.
- Promoted a culture of collaboration among staff members through regular communication, feedback, and recognition.
Principal Program Manager
Sabre Travel Technology
Bangalore
09.2015 - 09.2021
- Steering the Airlines Program PMO Team managing all Ancillary Airlines Clients currently 20 in number (Vietnam, American, Oman, Singapore Airlines) for the end-to-end delivery, program & budget tracking, and risk mitigation Analysis.
- Spearheading revenue & profitability planning & target achievement strategies.
- Driving initiatives for client engagement & client success.
- Defining service standards and guidelines, governance structure, and best practices that serve as benchmarks for excellent service delivery.
- Providing leadership on engagement planning including presales support for RFPs, RFIs, and client meetings.
- Facilitating end-to-end delivery of the program, meeting internal and external objectives: Estimation, risk, scope, time, resource, quality and change management.
- Value-adds, continuous process and productivity improvement.
- Leading, mentoring & monitoring the performance of team members to ensure efficiency in the process.
- Developing competency among the team members; conducting interviews to recruit the right talent.
- Coordinated simultaneous releases of enterprise.
- Standardized procedures and constructed roadmap to successful product governance.
- Presented to large audiences (over 500) around the globe.
- Assisted on Loyalty as a Service and Experience where clients focused on competitive advantage in retention through data analytics.
Education
PGP - BABI - Business Analytics and Business Intelligence
Great Lakes Institute of Management
01.2021
B.Tech/B.E. - Computers
AEC
West Bengal01.2004
Skills
- Amazon EC2(AWS)
- Google App Engine
- Google web Service
- Data Quality Assessment
- Python
- Pattern & Trend Identification
- Visualization
- Azure Devops
- Power BI
- MS-project
- Data Insights
- Optimization techniques
- Machine Learning
- Artificial Intelligence
- Modelling
- SharePoint
- Tableau
- Apache Spark
- Rapid Miner
- Net Promoter Score
- Conflict Management
- Decision making
- Key performance indicators
- Innovation management
- Team building and motivation
- Practice operations management
- Collaborative leadership
- Stakeholder relations
- Administrative oversight
- Policy development
- Team management
- Policy implementation
- Organizational development
- Marketing
- Culture transformation
- Reporting expertise
- Core values management
- Data analytics
Certification
- CSM
- PGMP(PMI)
- Digital Marketing
Languages
- Hindi
- Bengali
- English
Personal Information
Date of Birth: 04/26/81
Most Proud of
Train the trainer:
• Training and presenting to customers on the ancillaries products
• Professional mentorship
• Advising the analytics team with innovative ideas for upselling ancillaries through market comparison analytics
Giving back to society:
• By supporting kids who deserve education but are unable to due to circumstances
My parents:
• Who taught me that success is more than just good grades
My family:
• Who empowers my determination and strengthens me through every passing year
Overview
APAC Regional Delivery Director & India Site Director, 21, Dynamic leader with a proven track record at IBS Software & CAE adept in Core Java and excelling in team management. Spearheaded a team of 700+, boosting market share by 12% and achieving high CSAT scores. Expert in strategic program delivery and innovation management, with a passion for driving customer success and operational excellence.
Activities
- Classical dancer
- State-level championship in swimming
- Motivational speaker
- Cooking
- Reading
Timeline
APAC Regional Delivery Director & India Site Director
Flightscape
06.2025 - Current
Head of Implementation-COE (Sr Director)
IBS Software
02.2024 - 06.2025
Sr. Management- Program Manager
Zapcom Technology
09.2021 - 01.2024
Principal Program Manager
Sabre Travel Technology
09.2015 - 09.2021
PGP - BABI - Business Analytics and Business Intelligence
Great Lakes Institute of Management
B.Tech/B.E. - Computers
AEC