SOUMITRA BERA
Banker
Mumbai
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
16
16
years of professional experience
12
12
years of post-secondary education
Work History
Assistant Manager
Dhanlaxmi Bank, ICICI Bank
Mumbai
10.2007 - 11.2014
- Priviledge Banker
- Harmonizing with the organization’s macro level plans; aligning resources in line with the finalized branch targets and performance estimates
- Devising and executing result-oriented strategies for sales operations to achieve business targets andservice delivery levels
- Overseeing operations for achieving increased growth & bottom-line profitability and initiating market development efforts; designing and streamliningprocessestoensuresmoothfunctioningofbusinessoperations
- Preparing bank reconciliation and consolidated reports in compliance with time & accuracy norms
- Monitoring completion of internal & external audits within the time and cost budget
- Managing customer-centric banking operations, forwarding instructions to the concerned department and ensuring client satisfaction by achieving delivery & service quality norms
- Handlingbankingoperationsinvolvingdeterminingfinancialobjectivesandpreparing&implementingsystems,policies& procedures for streamlining the process
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Imperia Relationship Manager
HDFC Bank Ltd
Mumbai
12.2014 - 04.2023
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Worked with [Name] and [Name] departments to facilitate communication and deliver personalized solutions to customers.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
Deputy Branch Manager
Kotak Mahindra Bank
Mumbai
05.2023 - Current
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Education
S.E - Banking Operation
PostGraduateDiplomainBankingOperationsfromIFBI
Kolkata 03.2007 - 08.2007
Bachelor of Arts - Horticulture
U.B.K.V
Kolkata 02.2001 - 05.2005
12th - Science Education
Collegiate School, B.C.H.S.E
04.1999 - 05.2001
10th - General Studies
Collegiate School, B.B
Kolkata 04.1994 - 04.1999
Skills
Mobile: 9769655639~E-Mail:soumitrabera2805@gmailcomundefined
Affiliations
PGDBO
B.Sc.(Hort)Hons . Development Authority (IRDA)
. Association of Mutual Fund in
India(AMFI)
. NCDO
. JAIIB
. CAIIB, Insurance Regulatory Development Authority(IRDA)
o Association of Mutual Funds in India (AMFI)
o
Timeline
Deputy Branch Manager
Kotak Mahindra Bank
05.2023 - Current
Imperia Relationship Manager
HDFC Bank Ltd
12.2014 - 04.2023
Assistant Manager
Dhanlaxmi Bank, ICICI Bank
10.2007 - 11.2014
S.E - Banking Operation
PostGraduateDiplomainBankingOperationsfromIFBI
03.2007 - 08.2007
Bachelor of Arts - Horticulture
U.B.K.V
02.2001 - 05.2005
12th - Science Education
Collegiate School, B.C.H.S.E
04.1999 - 05.2001
10th - General Studies
Collegiate School, B.B
04.1994 - 04.1999
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