Soumiyaa Kannadhasan
Chennai
Summary
To evolve into a capable professional by being associated with a company that will challenge me to push my boundaries and allows me to use my education and skills in a way that is mutually beneficial for my employer and me and achieves sustainable growth in life.
Flexible hard worker ready to learn and contribute to team success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Engineer
Movate Technologies
10.2023 - Current
- Served as first point of contact for customers as Welcome Center Engineer, addressing inquiries and concerns promptly.
- Promoted to Licensing and Support Portal Engineer, improving customer service experience through efficient support.
- In this role, I supported a customer portal where clients manage their networking device licenses, contracts, and device information.
- Customers purchase licenses through sales and then contact our team for license activation and related assistance.
- Gathered customer issues, analyzed their impact, and verified completed troubleshooting steps. Determined case priority based on severity and routed cases to the correct technical support team.
- Guided customers on effective use of products and services, helping them maximize value from their purchases.
Associate - Account Management
Sutherland Global Services
10.2021 - 08.2023
- Coordinated effective communication between clients and internal teams to streamline service delivery.
- Resolved client issues promptly to maintain positive relationships.
- Resolved service and product-related complaints swiftly, enhancing customer satisfaction.
- Understood customer concerns and issued appropriate credits to maintain satisfaction and mitigate potential business impact.
- Scheduled appointments and managed reschedules to ensure a smooth service experience.
- Our workflow begins by gathering information from the customer and asking relevant probing questions to identify their exact needs and explore opportunities to enhance service revenue.
- Based on this understanding, we recommend the most suitable services.
- Typically, customers purchase products through partner companies and then reach out to us for services such as gardening, plumbing, electrical work, and more.
- We collaborate with certified professionals, acting as the bridge between customers and service providers.
Assistant Professor
IFET College of Engineering
05.2019 - 04.2021
- Collaborated on team projects to align efforts toward common goals.
- Facilitated communication among team members to strengthen collaboration.
- Managed time effectively to meet project deadlines consistently.
Education
Master of Technology - Power Electronics and Drives
Sri Manakula Vinayagar Engineering College
01.2019
Bachelor of Engineering - Electrical and Electronics Engineering
IFET college of Engineering
01.2017
Twelfth Grade -
John Dewey Matriculation Hr.Sec School
Villupuram01.2013
Tenth Grade -
Bharatha Devi English High School
Puducherry01.2011
Skills
- Quick learner
- Motivator
- Positive attitude
- Problem solving
- Effective communication
- License management
- Service support
- Customer service
- Call recordkeeping
- Script adherence
- Remote support
Hobbies and Interests
Learning something new in internet
Linguistic Ability
- English
- Tamil (to read, speak & write)
- Hindi (read & write)
Personal Information
- Father's Name: Kannadhasan.R
- Date of Birth: 09/08/95
- Gender: Female
- Marital Status: Married
Desclaimer
- I declare that the information furnished above is true to the best of my knowledge.
Timeline
Engineer
Movate Technologies
10.2023 - Current
Associate - Account Management
Sutherland Global Services
10.2021 - 08.2023
Assistant Professor
IFET College of Engineering
05.2019 - 04.2021
Master of Technology - Power Electronics and Drives
Sri Manakula Vinayagar Engineering College
Bachelor of Engineering - Electrical and Electronics Engineering
IFET college of Engineering
Twelfth Grade -
John Dewey Matriculation Hr.Sec School
Tenth Grade -
Bharatha Devi English High School