Soumodip Patra
Kolkata
Summary
Determined Recovery Agent handling inbound and outbound calls pertaining to the settlement of debts. Responsible and reliable with a professional and friendly telephone demeanor. Successful at effectively negotiating payment arrangements so that both parties are satisfied. Sound knowledge of FDCPA laws.
Overview
2
2
years of professional experience
Work History
Gym Trainer
Redstar Fitness center
Kolkata, Westbengal
10.2022 - Current
- Demonstrated usage of equipment and machines to safely execute exercise program without injury.
Debt Recovery Agents
THADHARAV ASSOCIATES PRIVATE LIMITED
Kolkata
10.2024 - Current
- Managed daily operations of the recovery team, including monitoring progress and providing guidance to staff.
- Calculated and charged interest to defaulters.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Debt Recovery Agent
Melcom consultancy services
Kolkata
06.2023 - 10.2024
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Researched customer accounts for any discrepancies or outstanding payments.
- Interviewed customers to obtain financial information, payment history and other relevant details.
Education
Higher Secondary Education (WBCHSE) - Commerce
RUKMINI VIDYAMANDIR
KolkataDebt Recovery Agents -
Indian Institute of Banking & Finance
KolkataSkills
- Skip tracing
- Top-notch negotiation skills
- Call center operations experience
- Asset recovery
Languages
English
Upper Intermediate
B2
Bengali
Proficient
C2
Hindi
Advanced
C1
Timeline
Debt Recovery Agents
THADHARAV ASSOCIATES PRIVATE LIMITED
10.2024 - Current
Debt Recovery Agent
Melcom consultancy services
06.2023 - 10.2024
Gym Trainer
Redstar Fitness center
10.2022 - Current
Higher Secondary Education (WBCHSE) - Commerce
RUKMINI VIDYAMANDIR
Debt Recovery Agents -
Indian Institute of Banking & Finance
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