Soumya Aggarwal
Janakpuri, Delhi
Summary
Dedicated Benefits Analyst offering many years of experience centered on benefits, workers' compensation, and retirement programs. Skilled at reviewing and enhancing programs and administration functions to maintain smooth and efficient operations. Knowledgeable about evaluating and resolving discrepancies, optimizing quality assurance, updating processes, and controlling costs. Focused on offering exceptional service to employees and external stakeholders through open and clear communication regarding company benefits and frameworks.
Overview
6
6
years of professional experience
Work History
Senior Benefits Analyst (Team Lead)
Aon Consulting Pvt. Ltd
11.2022 - Current
- Interacting with clients to understand their requirements, and implementing the setup accordingly.
- Handling and managing benefits renewals and enrollments with internal and external stakeholders.
- Administering and overseeing global health insurance and retirement benefits across APAC, EMEA, and LATAM.
- Creating and maintaining process-related documents, such as the manuscript and business requirement document, by understanding the client's requirements.
- Identifying opportunities to streamline the process and working on automation ideas to reduce manual intervention.
- Managing end-to-end global projects by collaborating with teams from EMEA, APAC, and LATAM for seamless execution.
- Performing root cause analysis on client-escalated issues and maintaining an issue log of the client's observations.
- Facilitating and managing process transitions, leading process stabilization calls, and collaborating on stakeholder engagement and governance models.
- Mentoring and coaching new team members through structured knowledge transfer plans, training programs, and process walkthrough.
- Preparing project plans, conducting User Acceptance Testing for clients, and setting up walkthrough.
Benefits Processor
Aon Consulting Pvt. Ltd.
Gurugram
12.2019 - Current
- Handling all benefit compensations, reimbursement procedures, managing enrollments, and processing claims.
- Resolving employees' and clients' queries by researching, analyzing, and instructing them on their benefit options, plans, and enrollment procedures.
- Processing payrolls and vendor reports, comprising employees’ benefit details.
- Testing of the setup (IAT) and coordinating with the technical team to resolve the issues
- Performing reconciliation of data and coordinating with vendors to fix the discrepancies.
Education
Bachelor of Computer Applications (B.C.A) -
Institute of Innovation in Technology And Management, GGSIPU
New Delhi05-2019
Skills
Benefits administration
Project Management
Client management
Stakeholder management
Vendor management
Documentation
Data analysis
Timeline
Senior Benefits Analyst (Team Lead)
Aon Consulting Pvt. Ltd
11.2022 - Current
Benefits Processor
Aon Consulting Pvt. Ltd.
12.2019 - Current
Bachelor of Computer Applications (B.C.A) -
Institute of Innovation in Technology And Management, GGSIPU
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