Soumya Bhattacharya
Sales Leader with Two decades of experience experience in Retail, EdTech, Media and Compliance Training Industries.
Summary
Experienced Sales leader with a knack for building high-performing teams and consistently exceeding revenue goals. Comprehensive experience in B2B, B2C, Enterprise Sales, Inside Sales (Acquisition & Retention), Sales Operations, Customer Service, Sales & Distribution, Market Development, Team Management & On-Ground Activations. Competent in streamlining & improving existing systems / processes, envisioning new methodologies and driving development, direction and accomplishment. Expertise in Long / short term project executions, sourcing, and manpower management. An effective communicator & P&L leader with strong analytical, problem solving & organizational abilities.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Head Inside Sales
SOLV
09.2024 - Current
- Company Overview: Standard Chartered Research And Technology India Pvt. Ltd.
- Leading a Team of 100 members Nationally and delivering and GMV of 70 cr. Annually.
- Responsible for driving P&L for the vertical with a higher productivity and output.
- Own sales planning including goal setting on Categories, salience buildup and budgeting for requirements around manpower, system/ tools/ material etc.
- Started the Function set processes in line with Company objectives and scaled it within 6 months delivering on key metrices.
- Contribute to the Operating Planning and Quarterly Guidance processes.
Enterprise Sales
upGrad Education Pvt. Ltd.
01.2024 - 08.2024
- Part of the Enterprise Sales Team in North India taking care of Large Accounts.
- Helping clients with Sales, Service, Leadership & Data & Tech Solutions which enables them to drive targeted efficiency and output.
- Handling a portfolio of 10 cr. From Large Accounts nationally.
AVP [ Enterprise Sales/ B2B ]
Rainmaker Online Training Solutions
06.2021 - 12.2023
- Instrumental is developing new geographies – North & East in terms of generating new business & contributing to topline.
- Contributed a significant growth in the North territory where the business grew from 10L to 2.5cr in about a year and half.
- Supervised Regional Sales Team of 3 Senior Managers.
- Developing and maintaining excellent relations at CHRO/ L&D head /Legal Counsel level in terms of Account Management.
- Account Mapping, generating needs, providing customized Solutions to cater to those needs and make Corporates Compliant with Learning Management Solutions, Workshop solutions, SAAS Sales.
Head Inside Sales & Customer Service
HT Media Ltd.
04.2019 - 12.2020
- Managing a backend Team of Telesales Agents and On-ground Customer Relation Executives for Fresh Business Acquisition and Retention / Renewals as well.
- Have successfully steered the portfolio with a growth of 10% year on year in Retention & a 15% growth on Fresh Acquisition.
- Delivering a Sales revenue of around 10 mn per month.
- Achieved a cost reduction of 25% with higher output by changing operating models.
- Identify and track key input and output metrics, measure performance against goals and drive course corrections.
- Responsible for ensuring a high standard of customer service for all customer interactions reaching the Inbound call centre, website or Email complaints desk by using established benchmarking, business processes, transaction monitoring and team management.
- Work closely with process owners to facilitate continuous improvement of service delivery processes to eliminate existing or potential compliance violations or concerns.
- Objectively monitor, review and analyze business processes.
- Handle high level escalations, complains received from legal bodies.
- Ensure TAT and compliance are followed and adhered to in complaint resolution with effective tracking mechanisms.
Senior Manager - Activation Manager
HT Media Ltd.
04.2013 - 03.2015
- Conceptualizing, planning and organizing consumer activities for HT to boost visibility among readers and encourage sales.
- Identifying new channels for showcasing the Brand and drive readership ultimately.
- Setting up and managing Key Accounts in the process like DMRC, Market places, Toll plaza, Railway & Airport.
- To drive one to one consumer engagement programs, delivering scale and extend ability by ensuring implementation in line with brand guidelines within stipulated time, at optimal cost and superior to competition ( society events , mall events ).
- Deploying, training, managing, rewarding & controlling the on ground associate team for reaching out to the consumer.
- Building a network of high quality agencies and setting up quality audit and control mechanisms.
- Key Point of Contact between the Marketing Team and the Circulation team for Planning and execution of on-ground activities (Primarily BTL) in Delhi NCR.
- Setting up new Revenue channels for Circulation apart from the normal trade route like Sponsorships (retail) and corporate tie- ups.
Manager – Reader Engagement & Channel Development
HT Media Ltd.
04.2010 - 03.2013
- Was involved mainly in new Product launches, setting up distribution network and executing it in Delhi NCR.
- Portfolio's handled: HT MINI (mini tabloid) – Newspaper for Metro Travelers, Magazine portfolio (Brunch Quarterly, Nandan, Kadambini), Hindustan Jobs (both Hindi and English editions).
Deputy Manager – Institutional Sales
HT Media Ltd.
01.2007 - 03.2010
- Driving readership in corporate houses through tie-ups, sponsorships, canopy activities.
- Generating sales from Management Institutes across Delhi & NCR regions for the products HT and MINT; built alliance with institutes and participated at their major events across the year.
- Had a team of 3 Area Managers and was achieving a consistent growth across regions with 80% market penetration in Noida and Gurgaon areas.
- Was delivering a growth of 50% quarterly in both the categories.
Sr. Executive
ABP Pvt. Ltd
08.2005 - 01.2007
- Company Overview: Businessworld, Books & Guides
- Handled Sales and Distribution of Books and Guides of Businessworld of the entire North and East Region.
- Generated business from Educational Institutes, Corporate as well as the retail segment-Book Shops.
- Initiating and setting up of total infrastructure for the development of the brands under the category of Books and Guides.
- Setting and tying up distribution network.
- Instrumental in developing Non-Conventional channels for distribution of Books and Guides.
- Started reaching to customers thru e portals.
- Division was doing a business of 5cr nationally in which my contribution was 2-2.5cr from the north and east region through channel and institution taken together.
- Businessworld, Books & Guides
Account Manager
Mahindra & Mahindra Ltd.
04.2004 - 07.2005
- Company Overview: TSG Group
- Generated business from large Corporate; provided customized solution to their transportation needs involving both Supply Chain Solutions as well as corporate people movement solution.
- Undertook identifying, account mapping, generating needs, converting needs into solution and maintaining an ongoing relationship with the customer to achieve the assigned business plan.
- Met high authorities so that financial working can be worked out for optimization of their logistics, routes, as well as transport cost.
- Handled wide array of tasks encompassing financial planning, presentations, negotiations, closing till the first billing cycle is complete.
- Identified & interacted with new business associates, managed the business and services to the customer through partners.
- Was instrumental in delivering new business of 4cr in a year apart from increasing revenue from existing accounts as well.
- Acknowledged as the “Best Sales Person” for outstanding contribution towards meeting Business Objectives for the year 2004 – 2005.
- TSG Group
Education
B.Com. (Hons) -
Calcutta University
01.1998 - 01.2001
PGDBM - Marketing
EMPI B – School
New, Delhi 01.2002 - 01.2004
Skills
- Key Account Management
- Sales Process
- Customer service management
- Team Building
- Strategic decision-making
- Planning
- P & L Management
- Problem solver
- Leadership
Certification
Complete Digital Marketing Course, 07/01/20
Accomplishments
SOLV - Recognized for Outstanding Contribution in Q III & Q IV
Rainmaker Online Training Solutions - Best Salesperson for FY 2022-'23
HT Media Ltd. - Have been recognized for contributions in FY 2018-'19 , FY 2012-'13.
Timeline
Head Inside Sales
SOLV
09.2024 - Current
Enterprise Sales
upGrad Education Pvt. Ltd.
01.2024 - 08.2024
AVP [ Enterprise Sales/ B2B ]
Rainmaker Online Training Solutions
06.2021 - 12.2023
Head Inside Sales & Customer Service
HT Media Ltd.
04.2019 - 12.2020
Senior Manager - Activation Manager
HT Media Ltd.
04.2013 - 03.2015
Manager – Reader Engagement & Channel Development
HT Media Ltd.
04.2010 - 03.2013
Deputy Manager – Institutional Sales
HT Media Ltd.
01.2007 - 03.2010
Sr. Executive
ABP Pvt. Ltd
08.2005 - 01.2007
Account Manager
Mahindra & Mahindra Ltd.
04.2004 - 07.2005
PGDBM - Marketing
EMPI B – School
01.2002 - 01.2004
B.Com. (Hons) -
Calcutta University
01.1998 - 01.2001
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